You can now filter by channel on all Trigger types that are based on channel activity. In the example below, only messages with the word “child” coming from the channel *LeahNyaruka *will trigger the flow “Register child”, but not from any other channel. You can see more about Triggers here. Questions? Send us a message via […]

Facebook Messenger’s deep links make it easy for people to discover your chatbot. You can place the link anywhere and it will take them directly to your Messenger threads. TextIt can help you manage those contacts using a trigger to launch a flow of your choice. Triggering a Flow Once you set up your link on Facebook, come back to […]

When a contact sends a message that matches a keyword you’ve set to start a flow, they’ll automatically be placed inside it by default. This means that if a contact has been placed inside flow A and has responded with a message that contains a keyword that starts flow B, they’ll leave flow A for […]

If you’ve got IVR flows set up, you can use this trigger to start an IVR flow when you receive incoming calls from your contacts. Here’s how to set up this trigger: Navigate to the Triggers tab. Click on “New Trigger” and scroll down to the section called Start a flow after receiving a call. Fill out the fields to […]

Facebook requires all messages sent to a contact 24 hours after their last message to be associated with an Opt-In. You can now ask contacts to opt in to receive messages about a certain topic and send them messages at any time until they decide to opt-out. In the example below, we’ll ask the contacts if they want […]

Triggers let you control how or when a flow begins or can allow a contact to join a group. A flow can be triggered by a keyword or missed call and scheduled on a future date. What if you want a trigger to only act upon members of certain groups or to exclude groups? First, navigate the Triggers tab and […]

After an Agent has resolved an open ticket, you can create a trigger that will automatically start the contact in a flow. This trigger is useful when you’d like to follow up with the contact, place additional actions on the contact, or remove them from a group. In our example below, we had previously added the contact […]

When a person starts a new conversation with your Facebook or Telegram bot, you can set expectations with a get started flow to kick off the experience.   To create your conversation trigger, simply navigate to your account’s Triggers page and click New Trigger   Then, click the ‘Start a flow when a conversation is started […]

Use this trigger to start a flow after receiving an uncaught message (a message not handled by any of your other flows or triggers). We refer to this as the “catch-all” trigger, as it can be used to route uncaught messages to any of your flows.   To create a catch-all trigger: Navigate to the Triggers tab […]

Triggers allow you to control how or when a flow begins. A flow can be triggered by a keyword or missed call and scheduled on a future date. To create a new trigger, go to the triggers tab on the left and select + New Trigger: Here, you can select triggers such as: Create a message keyword […]