Quick setup checklist
Follow these steps to reactivate a paused campaign and confirm it is running again.
Click the Campaigns tab in the main navigation. In the left-hand sidebar, click Archived to view all archived campaigns.
[CAPTURE 1: Archived campaigns list]
Screenshot checklist — CAPTURE 1
- Navigate to Campaigns
- Show: Left sidebar with Archived selected
- Show: List of archived campaigns
- Keep: Page title visible
- Blur: Sensitive campaign names if needed
Before you begin
- The campaign must already be archived
- All campaign events and settings are preserved while archived
- Reactivation affects future executions only
Important: Reactivating a campaign does not resend messages or flows that were missed while the campaign was archived.
Locate the campaign you want to activate, then check the box to the left of the campaign name.
[CAPTURE 2: Archived campaign selected with checkbox]
Screenshot checklist — CAPTURE 2
- Archived campaigns list view
- Show: One archived campaign selected via checkbox
- Keep: Checkbox clearly visible
- Avoid: Selecting multiple campaigns unless intended
Click the Activate icon that appears above the campaign list. The selected campaign is activated immediately.
[CAPTURE 3: Activate icon highlighted]
Screenshot checklist — CAPTURE 3
- Archived campaigns list with selection active
- Show: Activate icon visible and highlighted
- Show: Icon positioned above the campaign list
- Keep: Campaign still visible before activation
Result
- The campaign resumes normal operation
- Existing campaign events run according to their configuration
- No historical messages or flows are replayed
After activation, return to the active campaigns view and confirm the campaign is listed.
- Go back to the Campaigns page.
- Ensure the Active campaigns view is selected.
- Confirm the reactivated campaign appears in the active list.
[CAPTURE 4: Active campaigns list with reactivated campaign]
Screenshot checklist — CAPTURE 4
- Campaigns page
- Show: Active campaigns list
- Show: Recently activated campaign visible
- Keep: Clear distinction between Active and Archived views
Common issues
I don’t see the Activate icon
Possible cause: No archived campaign is selected.
Fix: Check the box next to a campaign to enable the Activate option.
The campaign didn’t send messages after activation
Possible causes: Contacts no longer meet campaign requirements (for example, missing date fields), or campaign events are configured far in the future.
Fix: Review campaign events and ensure contacts qualify.
I activated the wrong campaign
Explanation: Activation is reversible.
Fix: Archive the campaign again if it should not be active.