Triggering a Flow When a Contact Initiates a Conversation

When someone initiates a new chat with your Facebook or Telegram bot, you can set expectations by launching a Get Started flow to begin the experience.

Create the conversation-start trigger

• Go to your account’s Triggers page and click New Trigger.

• Choose Start a flow when a conversation is started by a contact.

Now configure the trigger:

• Pick the flow you want to run when a contact reaches out.

• Optionally include only a specific group or exclude a group.

Note:

1. Channel refers to the page or connection your bot is linked to, while flow is the automation you want to start when the contact opens the conversation.

2. The Start a flow when a conversation is started by a contact option only appears if your workspace has an active Facebook or Telegram channel.