WhatsApp Template Management: Overview and Approval Status

1. Navigate to Messages.
2. Open the Templates section.

[CAPTURE: Messages tab showing the Templates section.]
[CAPTURE: Messages sidebar with Templates highlighted.]

You’ll see a list of all WhatsApp templates already connected to your workspace.

On the Templates list, you can quickly scan what exists and which templates appear ready to use.

[CAPTURE: Templates list showing multiple WhatsApp templates.]

1. Click a template from the list.
2. Review the template details page.

Each template typically displays:

• Header
• Body
• Channel
• Language
• Approval Status

[CAPTURE: Template detail view showing header, body, language, and approval status.]

RapidPro supports the following WhatsApp template components:

Header

• Can be text or image.
• Images can be uploaded using the file picker.
• Variable support for headers may appear in a future release.

Body

• Main message content.
• Supports variables.
• Supports language translations.

Footer (Optional)

• Appears immediately after the body.
• Useful for disclaimers or extra context.

Buttons

• Act as quick reply buttons.
• Let contacts respond with a single tap instead of typing.

[CAPTURE: WhatsApp template editor showing header, body, footer, and buttons.]

Each template shows an approval status:

• Approved — ready to use
• Pending — awaiting review
• Rejected — requires changes
• Unsupported — contains components not supported by RapidPro

Note: If a template uses a component not supported by RapidPro, its status will display as Unsupported.