Quick Setup Checklist
Use these steps to update core workspace settings safely and understand the impact on messages, scheduling, and translations.
To open Workspace Settings:
- Click the gear icon in the bottom-left corner of your workspace.
- You’ll be taken to the Workspace Settings page.
[CAPTURE: Workspace interface showing the gear icon in the bottom-left corner.]
[CAPTURE: Workspace Settings page overview.]
To update your workspace identity and time settings:
- Click “Your workspace name is…”
- Update any of the following fields:
- Workspace name
- Timezone
- Date and time format
Click Save to apply your changes.
[CAPTURE: Workspace settings section for name, timezone, and date format.]
Note: The timezone setting affects message scheduling, campaigns, and flow timing.
You can define which languages are available for building and translating flows.
- In Workspace Settings, locate the Flow Languages section.
- Select a default language (used when building flows).
- Select one or more additional languages (used for translations).
- Click Save.
[CAPTURE: Flow language configuration section.]
Tip: Contacts can have a preferred language set, which determines which translation they receive in multilingual flows.
You can control which email address is used when flows send emails.
- In Workspace Settings, find “Emails sent from flows will come from…”
- Enter or update the reply-to email address.
- Click Save.
[CAPTURE: Reply-to email configuration section.]
For a detailed walkthrough, see Reply-To Email Settings: Change the Reply Address for Flow Emails.
If you use DT One services, you can connect your account from Workspace Settings.
- In Workspace Settings, locate the DT One integration section.
- Follow the DT One integration guide to complete the connection.
- Once connected, DT One can be used in supported workflows.
[CAPTURE: Integrations or DT One connection section.]
Common Issues & Fixes
I don’t see the changes reflected immediately
Possible cause: The page wasn’t refreshed.
Fix: Refresh the workspace, or log out and back in.
Messages are sending at the wrong time
Possible cause: Incorrect workspace timezone.
Fix: Verify and update the timezone in Workspace Settings, then re-check scheduled broadcasts and campaigns.
I can’t send emails from flows
Possible causes: Reply-to email not configured, or email credentials missing/invalid.
Fix: Review the Reply-To Email settings and follow the email configuration guide for your provider.
I don’t see language options in flows
Possible cause: Additional languages were not added at the workspace level.
Fix: Add the required languages in Workspace Settings, save, and then reopen the flow translation options.