Schedule a broadcast message in a few steps
If you just need the essentials, follow this:
- Open Messages and select Broadcasts
- Click Send to create a new broadcast
- Choose recipients (contacts and/or groups)
- Write your message and optional content (attachments, quick replies, opt-ins)
- Choose Send later and confirm the workspace timezone
- Set repetition (optional) and click Schedule
You’re done. Your broadcast will be delivered to all selected recipients at the scheduled time (and repeat, if configured).
Step-by-Step Process
- Go to Messages.
- Click the Broadcasts folder.
[CAPTURE: Messages tab with Broadcasts folder selected.]
- Click Send (top right).
[CAPTURE: Broadcasts folder with Send button highlighted.]
- Choose the contacts and/or groups you want to message.
- Confirm the recipient selection before moving to the message composer.
[CAPTURE: Recipient selection screen showing contacts and groups.]
- Select the language for the message.
- Enter the message text.
- (Optional) Add any extra content such as an attachment, quick replies, or a Facebook opt-in (when applicable).
[CAPTURE: Message composer with language selector, text field, and attachment options.]
- Choose Send later.
- Select the date and time using the calendar/time picker.
- Review the timezone shown.
[CAPTURE: Calendar and time picker with timezone displayed.]
- Choose how often the message should repeat:
- Never (one-time message)
- Daily
- Weekly
- Monthly
[CAPTURE: Repetition options selector.]
- Click Schedule (or Send if immediate).
- To edit or cancel later, go to Messages → Scheduled.
- Click the pencil icon to edit, or the trash icon to unschedule and delete.
[CAPTURE: Scheduled folder showing edit and delete icons.]
Common Issues & Quick Fixes
Problem: My message sent at the wrong time.
Fix: Check the timezone shown during scheduling and confirm your workspace timezone is correct in workspace settings, then reschedule if needed.
Problem: I need different timing per contact.
Fix: Scheduled messages are broadcasts sent to everyone at the same time. Use a Campaign to schedule messages relative to contact-specific dates (for example, due dates or creation dates).
Problem: I can’t see my scheduled message.
Fix: Open Messages → Scheduled (not Inbox or Flows) and check that the broadcast is listed there.