Quick Setup Checklist
Use these steps to configure the reply-to address and SMTP settings so flow emails can be replied to from an inbox you control.
- Click the gear icon (⚙️) to open Workspace Settings.
- Scroll to the section labeled “Emails sent from flows will come from…” (or similar wording).
- Click the section to edit the configuration.
[CAPTURE: Workspace showing the gear icon (⚙️) in the bottom-left.]
[CAPTURE: Workspace Settings page scrolled to the “Emails sent from flows…” section.]
Complete the fields in the email configuration form:
- Email Address: The email you want replies to go to (e.g.,
support@yourorg.org) - SMTP Host: Your email provider’s SMTP server (example:
smtp.gmail.com) - Username: Usually the full email address (e.g.,
support@yourorg.org) - Password: The password used for SMTP authentication
- Port: Your provider’s SMTP port (commonly
587for TLS) - Encryption: Prefer TLS when available
[CAPTURE: Email configuration form showing all fields (host, username, port, encryption).]
- Click Save to apply the changes.
[CAPTURE: Save button + success confirmation toast (if available).]
If your email account uses two-factor authentication (2FA), your normal password may not work for SMTP. In that case, you’ll typically need an App Password from your email provider and use that in the Password field.
[CAPTURE: Example “App Password” screen (optional, only if you have permission to show it).]
Common Issues & Fixes
My password doesn’t work
Possible cause: The email account uses 2FA and requires an app password.
Fix: Create an App Password in your email provider, then paste that value into the Password field.
Emails aren’t sending from flows
Possible causes: Incorrect SMTP host/port, encryption mismatch, or wrong credentials.
Fix: Recheck SMTP host + port, confirm TLS, verify username/password, then save and retest.
I don’t see the “Emails sent from flows…” section
Possible cause: You’re not in Workspace Settings or you don’t have permission.
Fix: Confirm you’re in Workspace Settings, and that your user role allows editing workspace configuration.