Permanently Deleting a Contact (Pre-Archiving Required)

Deleting contacts is permanent and irreversible. Once a contact is deleted, it cannot be recovered.

Important rules to know:

• Deleted contacts cannot be restored.
• A contact must be in the Archived folder before deletion.
• Archiving can be done manually or via a flow.
• Bulk deletion is only possible after archiving.

Step 1 — Archive the contact

1. Go to Contacts.
2. Find the contact you want to delete.
3. Check the box to the left of the contact’s name.
4. Click Archive.

[CAPTURE: Contacts list with a contact selected and the Archive button highlighted.]

The contact is now moved to the Archived folder.

Step 2 — Delete the contact

1. Open the Archived folder from the Contacts tab.
2. Check the box next to the archived contact.
3. Click Delete.
4. Confirm the deletion.

[CAPTURE: Archived folder showing a selected contact and the Delete button.]
[CAPTURE: Delete confirmation dialog warning that deletion is permanent.]

Bulk deletion is done by archiving contacts via a flow, then deleting them from the Archived folder.

Step 1 — Identify contacts to delete

You can use an existing group, or find dormant contacts using the Last Seen On field.

1. Search for contacts who haven’t interacted recently.
2. Create a smart group (for example, Dormant).

[CAPTURE: Contacts search using last_seen_on.]
[CAPTURE: Search results with “Create smart group” option.]

Step 2 — Archive the group using a flow

1. Create a new flow.
2. Add an Update Contact action.
3. Set:

• Field: Status
• Value: Archived

[CAPTURE: Flow editor showing Update Contact → Status = Archived.]

Start the flow and select the group (for example, Dormant).

[CAPTURE: Start Flow dialog with a group selected.]

All contacts in the group are now moved to the Archived folder.

Step 3 — Delete archived contacts

1. Go to Contacts → Archived.
2. Click the ☰ menu.
3. Select Delete All.

[CAPTURE: Archived folder with ☰ menu open and “Delete All” visible.]

Contacts may have different statuses in your workspace.

Stopped

• Contact has opted out
• Removed from all groups
• Cannot receive messages
• Can opt back in by messaging you

Blocked

• Used for abuse or spam
• Incoming messages are archived
• Cannot receive messages
• Cannot auto-reactivate

Only Archived contacts can be deleted.

• Use Last Seen On to identify inactive contacts
• Archive contacts before deleting
• Use flows for safe bulk actions
• Test with a small group before large deletions
• Treat deletion as a final cleanup step