Locating Dependencies: Seeing Where a Group is Used (Flows, Campaigns)

The group usage view shows where a contact group is referenced across your workspace (flows, campaigns, broadcasts, and other logic). Checking this view helps you understand the impact of editing or deleting a group and is a best practice before making changes that could break automations.
Reading time
Reading time: 3–4 min
Category
Groups
Updated on
Updated on: 14/01/2026

Quick Setup Checklist

Use this checklist to identify where a group is referenced before you edit or delete it.

  1. Confirm what the usage view is for
  2. Open the Contacts section
  3. Open the group menu
  4. Open the Usages view
  5. Interpret what you see
  6. Troubleshoot common issues
1
Before You Begin

Before checking group usage:

  • The group must already exist
  • You must have access to the Contacts section
Important: Groups are often used as targeting or logic elements. Changes to a group may affect flows, campaigns, and broadcasts.
2
Open the Contacts Section

Navigate to the Contacts tab in the main navigation.

[CAPTURE: Contacts page with the group directory visible on the left side, listing several contact groups]
3
Open the Group Menu

Locate the group you want to inspect and click the menu icon (☰) next to the group name.

[CAPTURE: Group list with the ☰ menu icon expanded for a specific group]
4
View Group Usage

From the menu, select Usages.

[CAPTURE: Group menu with the Usages option visible or selected]
5
Understand the Usage View

The usage view displays where the group is currently referenced, such as:

  • Flows
  • Campaigns
  • Broadcasts
  • Other automation logic

This allows you to quickly identify what will be affected if the group is edited or deleted.

[CAPTURE: Group usage page listing flows or campaigns that reference the group]
Tip: Always check Usages before deleting a group or changing how it is populated.
Important: If a group is used in an active flow or campaign, deleting it may cause errors, campaigns may stop sending, and flow logic may no longer work as intended.

Common Issues

I don’t see any usages listed

Explanation: The group is not currently referenced anywhere.

Result: It is safe to edit or delete the group without affecting automations.

A flow stopped working after deleting a group

Cause: The group was referenced in the flow logic.

Fix: Restore logic by editing the flow and removing or replacing the group reference.

I don’t see the Usages option

Possible cause: The group menu was not opened.

Fix: Click the ☰ menu icon next to the group name.

Related Resources
Understanding Groups: Role, Segmentation, and Use in Flows
Creating a Group: Manual Procedure via the Contacts Tab
Modifying Contact Membership (Manual Add/Remove)