Quick setup checklist
Use this checklist to interrupt a single contact from an active flow directly from their contact page.
Interrupting a flow affects only the selected contact, not the flow itself or other contacts.
To open the contact:
- Navigate to the Contacts tab
- Select the contact you want to interrupt
[CAPTURE: Show the Contacts list with a single contact selected.]
If the contact is currently active in a flow:
- A banner appears in the chat area
- The banner indicates which flow the contact is in
[CAPTURE: Show the contact chat view with an active flow banner visible.]
To interrupt the contact’s active flow:
- Click the Interrupt button in the flow banner
- Confirm the action (if prompted)
The contact is immediately removed from the flow.
[CAPTURE: Show the contact chat view with the Interrupt button highlighted.]
After the flow is interrupted:
- The contact stops receiving messages from the flow
- The interruption appears in the contact’s chat history
- Other contacts in the flow are not affected
[CAPTURE: Show the contact chat history with a system message indicating the flow was interrupted.]
Note: The flow itself continues running for all other contacts.
Common Issues
I don’t see the Interrupt option
Cause: The contact is not currently active in any flow.
Result: No interruption is needed.
I interrupted the flow, but the contact still has past flow messages
Explanation: Interrupting stops future flow messages for that contact, but it does not remove previously sent messages.
Result: You will still see earlier flow messages in the chat history.
I interrupted the wrong contact
Fix: Restart the contact in the appropriate flow manually, or start them via a group selection if needed.