Start a welcome flow on first conversation in a few steps
If you just need the essentials, follow this:
- Confirm your workspace has a Facebook Messenger or Telegram channel connected
- Go to Triggers and click + New Trigger
- Select Start a flow when a conversation is started by a contact
- Choose the channel (page/bot) and the flow to start
- Save and test by starting a new conversation with your page/bot
You’re done. New conversations on your Messenger page or Telegram bot can now automatically launch your onboarding flow.
Step-by-Step Process
You will only see Start a flow when a conversation is started by a contact when your workspace has a
Facebook Messenger or Telegram channel connected.
- Go to the Triggers tab.
- Click + New Trigger.
[CAPTURE: Triggers page showing the “+ New Trigger” button.]
- Select Start a flow when a conversation is started by a contact.
[CAPTURE: New Trigger options with “Start a flow when a conversation is started by a contact” highlighted.]
Choose the channel
- Select the Facebook Page or Telegram bot channel this trigger should apply to.
[CAPTURE: Channel dropdown showing a Messenger Page or Telegram bot selected.]
Choose the flow to start
- Select the “Get Started” (or onboarding) flow you want contacts to enter.
[CAPTURE: Flow dropdown showing a selected onboarding flow.]
Optional: Include/Exclude groups
You can restrict who this trigger applies to by including only specific groups and/or excluding specific groups.
[CAPTURE: Group include/exclude selectors.]
- Click New Trigger to save.
- Start a new conversation with your bot/page and confirm the flow starts.
[CAPTURE: Active triggers list showing the conversation trigger.]
Common Issues & Quick Fixes
Problem: I don’t see the “conversation started” trigger type.
Fix: Confirm your workspace has a Facebook Messenger or Telegram channel connected—this trigger type only appears for those channels.
Problem: New contacts don’t start the onboarding flow.
Fix: Review include/exclude group filters. If you included a group, ensure new contacts are added to that group elsewhere before the trigger is expected to apply.
Problem: The trigger doesn’t fire on the right page/bot.
Fix: Confirm the trigger is configured for the correct channel (the specific Messenger page or Telegram bot) and test by starting a brand-new conversation from that channel.