Quick setup checklist
Use exports to back up message history, analyze conversations, or share reports externally.
Step-by-Step Process
- Go to Messages.
- Click the ☰ menu icon on the right-hand side.
- Select Export from the dropdown.
[CAPTURE: Messages page showing Inbox, Flows, Sent folders and the menu icon.]
[CAPTURE: Messages page with the menu icon open and Export highlighted.]
In the export dialog, choose the scope of your export:
- All messages: exports messages across all folders (Inbox, Flows, Sent, Archived, etc.).
- Just in this folder: exports only messages from the folder you are currently viewing.
[CAPTURE: Export dialog showing “All messages” vs “Just in this folder”.]
You can refine your export by using optional filters such as:
- Start date and end date (time range)
- Contact field to include (extra contact metadata)
- Group to include (limit export to a specific audience)
[CAPTURE: Export dialog showing date range and optional field/group selectors.]
- After starting the export, open Notifications (bottom-left of the workspace).
- Click the export notification to download the file in your browser.
[CAPTURE: Notifications panel showing a completed export with download link.]
Note: Large exports may take longer to generate before they appear in Notifications.
The exported spreadsheet may include columns such as:
- Message date
- Contact UUID
- Contact name
- URN type and value
- Flow name (if applicable)
- Direction (incoming or outgoing)
- Message text
- Attachments
- Message status
- Channel
- Labels (if applied)
Common Issues & Quick Fixes
Problem: I don’t see the Export option.
Possible cause: You are not on the Messages page.
Fix: Navigate to Messages, then open the ☰ menu again.
Problem: The export doesn’t include all messages.
Possible cause: Just in this folder was selected.
Fix: Choose All messages to export messages from all folders.
Problem: I can’t find the downloaded file.
Possible cause: The export is still processing or the notification was missed.
Fix: Check the Notifications panel at the bottom-left of your workspace and wait for the export to complete.
Problem: Exported data is missing labels or fields.
Explanation: Labels and fields are included only when they exist on the messages being exported.
Fix: Verify labels/fields exist on your messages, then re-run the export with the correct scope and filters.