Feature key contact fields in a few steps
If you just need the essentials, follow this:
- Open Contacts → Fields to access Manage Contact Fields
- Select the field you want to highlight
- Enable Featured (Featured field) and Save
- Open a contact profile to confirm the field appears at the top (when it has a value)
- If needed, add a value via manual edit, a flow, or an import
You’re done. Your most important contact data will be easier to spot during review and support.
Step-by-Step Process
A Featured contact field is a field that appears at the top of an individual contact’s profile so you can quickly see the most important information for that contact.
For example, you might feature fields like Age, Registration Date, or Gender.
[CAPTURE: Contact profile showing 3 featured fields at the top (e.g., Age, Registration Date, Gender).]
Featured fields can also appear as columns on the main Contacts list (depending on your workspace view).
[CAPTURE: Contacts list page showing featured fields as visible columns.]
- Go to Contacts.
- Click Fields.
[CAPTURE: Contacts page with the “Fields” button visible.]
You’ll be taken to Manage Contact Fields.
[CAPTURE: Manage Contact Fields page showing the fields list.]
- Click the field you want to change (for example, Due date).
- Enable Featured (Featured field), then Update/Save.
- To remove a field from Featured, uncheck Featured and save.
[CAPTURE: Manage Contact Fields page with a field (Due date) selected.]
[CAPTURE: Field edit panel showing “Featured” checked and the Update/Save button.]
- You can feature as many fields as you like.
- Only fields that have a value for that contact will display (empty/null fields won’t appear).
[CAPTURE: Contact profile showing the newly featured field (e.g., Due date) at the top.]
If a featured field isn’t showing for a specific contact, confirm the field has a value. You can set values manually on the contact,
write them via a flow (Update Contact), or import values in bulk.
Common Issues & Quick Fixes
Problem: A featured field doesn’t show on a contact.
Fix: The field value is likely empty (null). Set a value for that field (manually on the contact, via a flow, or via import) and check the profile again.
Problem: I can’t find the Featured option.
Fix: Open the field settings by clicking the field name in Contacts → Fields. If the option still isn’t available, confirm your user permissions for contact configuration.