Quick setup checklist
Follow these steps to delete a campaign event safely.
Open the campaign that contains the event you want to delete.
- Click the Campaigns tab in the top navigation
- Select the campaign that contains the event
[CAPTURE 1: Campaigns list with a campaign selected]
Screenshot checklist — CAPTURE 1
- Navigate to Campaigns
- Show: Campaigns list
- Show: One campaign clearly selected
- Keep: Page title visible
- Blur: Sensitive campaign names if necessary
Before you begin
- The campaign must already exist
- The campaign must contain at least one event
- Deleted events cannot be recovered
Important
Deleting a campaign event only affects future executions. Events that already ran are not reversed.
Open the event you want to remove.
- In the campaign view, locate the event in the events list
- Click the event date label (for example, “Join Date”)
[CAPTURE 2: Campaign event list with event selected]
Screenshot checklist — CAPTURE 2
- Campaign detail view
- Show: List of campaign events
- Show: One event highlighted or selected
- Keep: Event timing clearly visible
Use the event menu to access deletion.
- Click the menu icon (☰) in the upper-right corner
- Select Delete
[CAPTURE 3: Delete option in event menu]
Screenshot checklist — CAPTURE 3
- Event detail view
- Show: Menu icon
- Show: Delete option clearly visible
- Avoid: Cropping out the event context
Confirm the deletion in the prompt to permanently remove the event.
- Review the deletion confirmation message
- Click Confirm to delete, or Cancel to keep the event
Warning
Once confirmed, the campaign event is permanently deleted and cannot be undone.
[CAPTURE 4: Delete confirmation dialog]
Screenshot checklist — CAPTURE 4
- Confirmation dialog open
- Show: Warning message
- Show: Confirm / Cancel buttons
- Keep: Text readable and unobstructed
After deletion, confirm the campaign timeline no longer includes the removed event.
- Return to the campaign events list
- Confirm the event no longer appears
- Remember: to use the event again, you must create a new event
[CAPTURE 5: Campaign events list after deletion]
Screenshot checklist — CAPTURE 5
- Campaign events list
- Show: Event removed from the list
- Keep: Clean, uncluttered view
Common issues
I deleted the wrong campaign event
Explanation: Campaign event deletion is permanent.
Fix: Recreate the event manually with the correct settings.
I don’t see the Delete option
Possible cause: The campaign is archived.
Fix: Reactivate the campaign before deleting events.
Messages still went out after deletion
Explanation: The event may have already executed before deletion.
Fix: No action needed—deletion only affects future executions.