Quick Setup Checklist
Use this checklist to delete a group safely and avoid breaking flows, campaigns, or broadcasts.
1
Before You Begin
Before deleting a contact group, keep in mind:
- The group must already exist
- Deleting a group does not delete contacts
- Any flows, campaigns, or broadcasts referencing the group may be affected
Warning: If a group is used in active flows, campaigns, or broadcasts, deleting it may cause those configurations to stop working as expected.
2
Open the Contacts Section
Navigate to the Contacts tab in the main navigation.
[CAPTURE: Contacts page with group directory visible on the left, listing multiple groups]
3
Open the Group Menu
Locate the group you want to delete and click the menu icon (☰) next to the group name.
[CAPTURE: Group list with the ☰ menu icon expanded for a specific group]
4
Delete the Group
From the menu, select Delete, then confirm the deletion when prompted.
[CAPTURE: Group menu with Delete option visible, or the deletion confirmation dialog]
Warning: Once confirmed, the group is immediately and permanently deleted.
5
After Deletion
After deleting a group:
- The group is removed from the group directory
- Contacts previously in the group remain in the workspace
- Any references to the group in flows or campaigns are removed or may cause errors
Tip: If you may need the group again later, consider removing contacts from the group instead of deleting it.
Common Issues
I don’t see the Delete option
Possible cause: The group menu was not opened.
Fix: Click the ☰ menu icon next to the group name.
A flow or campaign stopped working
Explanation: The deleted group was referenced in a flow or campaign.
Fix: Update the flow or campaign to remove or replace the group reference.