Quick Setup Checklist
Use these steps to request permanent workspace deletion safely and export any data you may need beforehand.
- Open the RapidPro workspace you want to delete.
- Click the support widget in the bottom-right corner of the screen.
[CAPTURE: Workspace interface showing the support widget in the bottom-right corner.]
In your support message, clearly include:
- The name of the workspace to be deleted
- Confirmation that you understand the deletion is permanent and irreversible
A member of the support team will follow up to confirm details and process the request.
[CAPTURE: Support widget open with a “Delete workspace” request drafted.]
Workspace deletion permanently removes all workspace data (contacts, flows, messages, campaigns, and settings). If you need to keep any information, export it before support completes the deletion.
Recommended exports:
- Contacts (including custom fields)
- Flows (export flow definitions)
- Messages (and archives, if you need history older than 90 days)
Multi-workspace accounts: If your account contains multiple workspaces, double-check you are requesting deletion of the correct workspace.
Billing considerations: Deleting a workspace may affect billing on multi-workspace or reseller plans.
[CAPTURE: Workspace switcher showing multiple workspaces (to illustrate verification).]
Common Issues & Fixes
I don’t see a delete option in Settings
Explanation: Workspaces cannot be deleted directly by users.
Fix: Contact support using the in-app support widget to request deletion.
I deleted the wrong workspace
Explanation: Workspace deletion is irreversible.
Fix: Unfortunately, deleted workspaces and their data cannot be restored. Always confirm the workspace name before requesting deletion.
I want to delete a workspace but keep the data
Explanation: Deletion removes all data permanently.
Fix: Before requesting deletion, export Contacts, Flows, and Messages (including archives, if needed).