Contacts to Include When Starting Flows

Contact inclusion options are available every time you manually start a flow.

1. Open a flow from the Flows tab
2. Click Start in the top-right corner of the flow editor
3. Review the contact inclusion checkboxes in the dialog

[CAPTURE: Show the Flow Start dialog with the contact inclusion options visible.]

Active Contacts includes only contacts who have sent you a message within a selected timeframe.

You can choose:

• Last 90 days
• Last 180 days
• Last 365 days

Contacts outside the selected period are excluded.

Tip: Use this option to improve response rates and avoid messaging inactive numbers.

Contacts Not Currently in Another Flow excludes contacts who are already active in a Messaging flow.

Important: A contact can only be active in one Messaging flow at a time. Enabling this option prevents unintended interruptions.

Note: If you need to run logic without interrupting contacts, consider using Background flows.

Contacts Not Started in This Flow Recently excludes contacts who have already been in the same flow within the last 90 days.

This helps:

• Prevent repeated messages
• Avoid restarting recent participants
• Improve the contact experience

Inclusion options can be combined to refine who starts the flow.

• All selected options are applied at the same time
• Only contacts who meet all enabled criteria will start the flow
• The contact counter updates automatically to reflect your selections

[CAPTURE: Show the contact counter updating as options are toggled.]