Why conduct a usability test? Now that you’ve chosen the perfect flow, you can conduct a usability test to make sure it provides a good experience for your contacts. Usability tests encourage you to focus on your contacts’ experience by assessing ease of use and learnability. This step is important – it allows you to […]

After testing your flows in the simulator, you’re ready to move to the second step in our recommended testing protocol: the pilot test. A pilot test, or “pilot,” is your first trial run; a small-scale version of your larger project, and arguably the most important step in testing your SMS program. Your SMS program will […]

Using the simulator is an excellent way to test a flow while building, but nothing beats a real-world test before you launch. Conducting test-runs with real phone numbers or social media channels will help you avoid common problems such as message content errors, flow logic mistakes, failed messages, channel connectivity issues, and much more. This is why we consider […]

This guide is intended to help you troubleshoot delivery errors on SMS channels. There are a few possible causes depending on the channel you’re using: Twilio Channels If you’re using a Twilio channel and a message fails to deliver, you may be encountering one of these sending errors. Note: 9 times out of 10, the problem with an […]

Within the platform, you can use the Split Randomly action to create equally distributed pathways through which your contacts will randomly pass, enabling you to test the efficacy of your flows. We also provide a handy simulator on the same page you build your flows to allow you to test them as you build. Outside the platform, we encourage […]

Occasionally, a message will not send properly or will not be received by a contact. When this happens, you can track down the exact error by checking the message log. View these logs on the platform by clicking on the document icon in red to the right of the message in the contact’s history. In […]

Twilio allows users to try out their platform using a trial number. A Twilio trial number, however, is not sufficient for testing. A number must be purchased from Twilio in order for messages to be sent or received. Learn how to purchase and connect a Twilio number here. If you’d like to test your flows prior to committing to […]

You may want to inform your contacts that they have the ability to opt out at any time. Here’s how to track and manage those that do so:   Using an SMS gateway   Twilio will automatically unsubscribe your contacts (preventing them from receiving a response) when they send a message containing one of the […]