Tickets allow you to escalate contacts from automated flows to conversations with human Agents, meaning you can assign, respond to, and close Tickets, all without ever leaving your workspace. Here is a guide to help you set that up in just a few minutes. You may want to see how the Tickets and Agents are performing, like how many […]

TextIt makes it easy to escalate contacts from automated flows to one-on-one communication with human agents without ever leaving your workspace via tickets. You can now open a ticket directly with a contact without first entering a flow. Here’s how: Head to the Contacts tab on the left-hand side: Then select the intended contact. On the right-hand side, […]

TextIt makes it easy to escalate contacts from automated flows with human agents, which means your team can assign, respond to, and close tickets, all without ever leaving your workspace. You can quickly see tickets that need your attention or tickets that have yet to be assigned in the unassigned folder. Adding agents Let’s start […]

How can you easily identify which contacts have open tickets in order to follow up with them via a broadcast message or flow, add them to a group, or include & exclude them on triggers? We’ve made it easy by creating a default Smart Group in your contacts called ‘Open Tickets’. Within the Contacts tab, you’ll see the Open […]

Use this trigger to schedule a flow sometime in the future, or repeat it on a daily, weekly or monthly basis. To trigger a flow in the future or on a schedule: Navigate to the Triggers tab and click “New Trigger”. Click the “Start a flow in the future or on a schedule” option. Choose the date […]