Creating and Utilizing Shortcuts You can now generate and employ shortcuts to accelerate your messaging process. Shortcuts enable the insertion of pre-composed replies for frequent situations, improving response speed and maintaining reply consistency. Initiating Shortcuts Navigate to the ‘Tickets’ Section: Select the ‘Tickets’ tab within your dashboard. Find the Shortcuts Option: Click the ‘My Shortcuts’ […]
It is now possible to incorporate your WhatsApp templates into Broadcast messages! This enhancement allows you to include Facebook and WhatsApp contacts in the same audience as all other contacts when distributing mass communications. To dispatch a broadcast utilizing a template, first access the Broadcasts area within the Messages section: Here, a history of all […]
To streamline your workflow, a new dedicated section has been integrated into the Messages tab, providing a centralized page that catalogs all your WhatsApp message templates. This list enables you to inspect individual templates, review their various elements, and confirm their approval status. To locate your templates, first proceed to the Messages section on the […]
Facebook mandates that any message dispatched to a contact more than 24 hours after their last communication must be linked to a valid Opt-In. Begin by soliciting opt-in consent from contacts for a specific topic. Once they provide their opt-in, you gain the ability to send them messages associated with that permission at any time. […]
Do you need to present specific response choices to your contacts? The Quick Replies function allows you to offer contacts on IP messaging channels like WhatsApp, Facebook Messenger, Viber, and Telegram a predetermined list of answers. These will be displayed as interactive buttons on the recipient’s device. While you can incorporate Quick Replies within an […]
Similar to email systems, the platform enables you to archive incoming messages for better organization, while outgoing messages are retained to provide a verifiable record of communications sent through your account’s connected channels. To archive incoming messages: Navigate to the Messages section. Check the boxes adjacent to the messages you wish to archive. […]
The platform enables you to apply labels to categorize message responses. This feature assists in structuring your communications and simplifies filtering them when exporting data from the system. It is also possible to assign labels to messages directly within an automation workflow. To create and apply labels to your messages, follow these steps: Access the […]
It is possible to export your messages into a spreadsheet format for analysis outside of the Rapidpro App. To export both incoming and outgoing messages, follow this procedure: Navigate to the Messages section. Click on the menu icon (☰) located on the right side of the screen. Select the Export option from the drop-down […]
A new functionality has been introduced, enabling you to include a PDF document URL as an attachment, in addition to URLs for Images, Audio, and Video files. Attaching your PDF URL After accessing the flow editor, configure a Send Message action. Select the Attachments tab positioned at the top of the message node: From the […]
Within the Messages section, you will observe that certain incoming messages appear in the Inbox, whereas others are located in the Handled category. What differentiates these two sections? The distinction is straightforward. Messages in the Inbox are those received while a contact is not actively participating in a flow and are managed through alternative methods. […]
