Messages must first be archived in order to be deleted. Only incoming messages may be deleted; outgoing messages are kept to verify the origin of all messages sent via our platform. Click the Messages tab. Click on the “Archived” folder. Check the “All” box at the top of the box on the left of the contact’s name […]

RapidPro provides two primary ways to manually send messages to your contacts outside of automated workflows. To message a single contact, first navigate to their profile by finding them through the Contacts tab. This will open their profile to the Chat view. Type your message and press Enter to dispatch it. If the contact is currently active in a flow, […]

The Send an Email action enables you to generate and dispatch an email directly from a workflow. The content of this email can be dynamically populated using values from the following variables: @urns @results @fields @channel @run.results.[results name].extra @parent @input Expressions, for instance @(today()) or @(now()) To illustrate a practical application, the following example shows how a healthcare […]

You have the ability to plan messages for delivery at a future date and time, and set them to recur daily, weekly, monthly, or not at all. Please note: Scheduling a message is not the same as configuring a campaign. Scheduled messages are ideal for sending bulk communications to contacts or groups. For instance, to inform an […]

The Quick Replies feature allows you to present contacts on IP-based messaging channels—including WhatsApp, Facebook Messenger, Viber, and Telegram—with a menu of predefined response options. Creating Quick Replies To incorporate quick replies into a message, select the dialogue icon located below the message composer within a Send Message action. Then, input your desired response options: Contacts will see these options as clickable buttons, […]