RapidPro.app lets you send manual messages outside of flows, either as a direct one-to-one message from a contact’s chat or as a broadcast to multiple contacts or groups, with options to filter recipients, schedule delivery, and avoid interrupting active flows when needed.
The Send Email action lets you send an email directly from a flow, using dynamic values like contact details and collected responses to power notifications, escalations, and internal handoffs (for example, alerting staff when a registration completes or forwarding an inquiry to a support inbox).
RapidPro.app lets you schedule a broadcast message to be sent at a specific date and time, with an optional daily/weekly/monthly repeat, so selected contacts or groups receive the same message at the same moment—making it ideal for announcements and reminders, while campaigns remain the better choice for contact-specific timing.
Quick Replies let you attach tappable response buttons to messages on supported IP channels (such as WhatsApp, Messenger, Viber, and Telegram) so contacts can answer with predefined options, reducing free-text errors and improving response consistency in flows and broadcasts.
Messaging shortcuts let agents respond faster and more consistently by inserting pre-written replies into chats and ticket conversations, helping standardize common messages like greetings, instructions, and follow-ups across your team.
You can attach a WhatsApp template to a broadcast so your message can be delivered to WhatsApp contacts compliantly, including outside the 24-hour messaging window, as long as the template is pre-approved and the contact has a valid WhatsApp address in their profile.
The WhatsApp Templates tab is a central place to review all WhatsApp message templates connected to your workspace. From this page, you can open a template to see its content (header/body/footer/buttons), the channel it belongs to, its language, and its approval status (Approved, Pending, Rejected, or Unsupported). This helps you confirm which templates are ready to use in broadcasts and stay compliant with WhatsApp policy requirements.
Facebook Opt-ins let you send compliant broadcasts and scheduled messages on Facebook Messenger outside the 24-hour window by attaching a specific Opt-in topic to the message, so only contacts who previously accepted that topic receive the broadcast and can opt out whenever they choose.
Archiving messages helps you keep your Inbox clean by moving incoming messages out of view without deleting them. Archived messages stay accessible for reference, auditing, and exports. Only incoming messages can be archived—outgoing messages are always retained to preserve delivery history.
Quick Replies in Broadcasts let you add tappable response buttons to one-time or scheduled broadcasts on supported IP channels (WhatsApp, Messenger, Viber, Telegram), helping you collect structured replies at scale while avoiding free-text errors.
