You’ve created your RapidPro.app account—now it’s time to make it usable. The quickest path to success is: connect a messaging channel so you can actually send messages, then build a simple “registration” flow that asks for a contact’s name and stores it, and finally test everything in the simulator before trying it on real users.

In this guide, you’ll learn how to add your first channel, build a basic registration flow (ask name → capture reply → save to contact → add to group → confirm), and validate the end-to-end experience using the simulator.

Language settings in RapidPro.app control how your workspace and flow editor display languages, how you manage translations, and how flows can deliver messages in the best available language for each contact. These settings work together with flow default languages and each contact’s preferred language, so your content can scale cleanly across multilingual audiences.

In this guide, you’ll learn how to set your default workspace language, add additional languages for translations, choose a default language per flow, and understand how contact language preferences affect outgoing messages.

This Terms Reference is your glossary for RapidPro.app. It defines the key words you’ll see in the product and in our documentation—so your team uses the same language when building flows, managing contacts, and configuring your workspace.

Use this page to understand how RapidPro.app concepts fit together, onboard new teammates faster, and avoid confusion when collaborating on flows, campaigns, and integrations.

Your RapidPro.app account controls sensitive data and powerful messaging flows. A password alone may not be enough to protect it. Two-Factor Authentication (2FA) adds a second step at login so only you – with your password and your phone – can access your account. In this guide, you’ll learn how to: Turn on 2FA in your RapidPro.app account,
Connect an authenticator app using a QR code,
Store your authenticator secret safely for future recovery.

To use RapidPro.app, you need your own user account and a workspace. The sign-up process takes only a few minutes and ends with an email verification step to secure your access.

In this guide, you’ll learn how to:

Open the RapidPro.app sign-up page
Complete the registration form correctly
Confirm your email address
Log in to your new account

As your RapidPro.app workspace grows, you’ll likely need multiple people to monitor flows, send campaigns, reply to live chats, and export data. Multi-login support lets you add teammates with different roles instead of sharing a single password. This article shows you how to invite users, assign roles, and manage access over time.

Testing Your Flow Using the Interaction Simulator.html
Testing is a key part of building reliable flows. The RapidPro.app simulator lets you experience a flow exactly like a contact would, so you can quickly confirm what works, spot logic issues, and refine messages before going live.
In this guide, you’ll learn how to open the simulator from the flow editor, run a test from a contact’s perspective, use the action log to verify what happened behind the scenes (like @results.* and contact field updates), and test your flow in the correct language.

Your workspace settings page is the control center of your RapidPro.app environment. This is where you connect channels, configure time and language, manage access, and monitor the health of your workspace. Understanding this page helps you keep everything organized, secure, and aligned with how your team works.
In this guide, you’ll learn how to:
Open your workspace settings page
Configure channels, name, timezone, and languages
Manage access, billing, and API tokens
Use resthooks, incidents, and archives to keep things under control

Great message content is the fastest way to improve flow completion and data quality. When your messages are short, clear, and predictable, contacts respond faster—and your flows collect cleaner results.

In this guide, you’ll learn the essentials for keeping messages within channel limits, improving completion rates with the right framing, setting clear response expectations, using response rules to collect structured data, and writing content that matches your audience and language style.

Your workspace timezone and date format settings control how RapidPro.app displays dates/times across the UI—and how scheduled items (like campaign events, reminders, and timeouts) are interpreted. Setting them correctly prevents “off-by-hours” scheduling mistakes and reduces confusion when multiple teams review the same data.

In this guide, you’ll learn how to update your workspace timezone and date format, confirm the change worked, and avoid common issues—especially when your team operates across countries or you import/export data with dates.