Yes — you can build voice (IVR) flows in RapidPro, and you can also mix SMS and Voice interactions in the same workflow (depending on your connected channels and flow design). To use IVR, you’ll need a voice-capable channel (for example, Twilio Voice) connected to your workspace.

Multi-workspace accounts let you manage multiple RapidPro workspaces under a single billing account. This setup is useful for organizations running separate programs (countries, projects, clients) while keeping each workspace operationally separate. Billing and usage are consolidated into one invoice, and active contact usage is pooled across linked workspaces (with potential volume discounts at higher usage […]

Yes. RapidPro can be used in any country worldwide. You don’t need special infrastructure to get started, and there are multiple ways to deploy depending on what’s available in your location.

The General Data Protection Regulation (GDPR) is a European Union data protection law that defines how personal data must be collected, stored, processed, and deleted for individuals in the EU. This article explains what GDPR is, how it affects your RapidPro workspace, and the key rights it provides to individuals.