We have redesigned the API Token user interface to enhance security and improve usability. Moving forward, all new TextIt account holders will need to generate an API token explicitly during setup. To view and manage your tokens, first access your workspace settings by selecting the gear icon in the lower left corner of your browser. Then, proceed to the […]
Action – An action is a core component within a flow, representing a single executable step. Common examples include ‘Send a Message’, ‘Update a Contact’, or ‘Enter Another Flow’. Administrator Role – A user with the administrator role possesses full administrative rights over a workspace. This includes the ability to modify settings, manage user logins, and access or edit all content […]
Enhance Your Workspace Security with Two-Factor Authentication To strengthen the security of your workspace login, you can now enable two-factor authentication (2FA). Follow the steps below to activate it: Log into your account and navigate to your workspace. Click on your account initials icon and select Accounts. This will direct you to your user profile. Here, […]
This guide synthesizes best practices from the US Centers for Disease Control and Prevention (CDC), Kaiser Permanente, and Code for America’s GetCalFresh initiative. 1) Core Principles for Effective Messaging (Adapted from the CDC) Prioritize Clarity and Conciseness: Use plain, straightforward language that is easy to understand. Open with a strong, compelling headline that presents the […]
Ensuring your account’s Timezone and Date Format align with the region where your messages are sent and received is a critical configuration. These settings form the foundation for any feature that relies on date and time values. This includes the accurate scheduling of campaigns, the precise triggering of time-based events, and the correct execution of any logic using date & […]
Fundamentals for Optimizing Completion Rates Managing Message Length The TextIt platform itself supports message content of up to 4,096 characters within a Send Message action. Individual channels (like SMS) impose their own stricter limits. A character counter beneath each message input helps you track this. For example, the SMS limit is 160 characters per message; the counter will […]
Your workspace settings page serves as the central command center for administering your account. This hub provides comprehensive control over your environment, allowing you to: Account & Configuration: Review and modify fundamental settings, including your workspace name, primary language, and additional translation languages. Set your regional timezone and date/time format to ensure all time-based features operate correctly. Establish a custom reply-to email address […]
Understanding Language Settings Default Language (Account-Level) Your account’s Default Language is the primary language used within the flow editor interface. It is important to note that this setting does not automatically determine the language your contacts receive. Instead, the language of the messages a contact gets is controlled by their individual preferred language setting. […]
Getting started is quick, straightforward, and completely free. Every new account includes a 90-day free trial, offering full access to all features for up to 100 contacts. After the trial period, continue your service by subscribing to our affordable billing plan, which starts at just $25 per month for 1,000 contacts. Any additional contacts […]
Testing is a critical phase in developing effective workflows. To facilitate this, our flow editor includes an integrated simulator. This tool allows you to experience your flow exactly as a contact would, enabling you to rapidly identify successes and areas for improvement before going live. How to Access the Simulator Locate the phone icon on the […]
