We’ve overhauled the UI for API Tokens to improve your experience and provide greater security. Now, users must explicitly create an API token when they open a TextIt account. To see your tokens, first go to your workspace settings page by clicking the gear icon at the bottom left of the browser. Then, navigate to ‘API Token’. Here, you […]

Action – An action is a step in your flow. For example, ‘Send Message’. ‘Update the Contact’, and ‘Enter Another Flow’ are actions. Administrator Role – An account administrator has complete control over a workspace. They can change settings, add or delete additional logins, & more. Admins can access & edit all aspects of your workspace including flows, campaigns, contacts, and […]

Looking to make your workspace login even more secure? You can now enable two-factor authentication, also called 2FA. Here’s how: Log in to your account and visit the workspace and click on Accounts from the Account Initials Icon. You will be directed to your profile. As the logged-in user, you can update your name, email, and password, […]

The following guide draws from the experiences of the US Centers for Disease Control & Prevention, Kaiser Permanente, and Code for America’s GetCalFresh project. 1) The CDC’s Guide to Writing for Social Media 2012 Be Clear and Concise: Use easy-to-understand language.   Catch the reader’s attention with a compelling lead that provides the most important information first. […]

It’s important that your account’s Timezone and Date Format match those of the region in which you’re sending and receiving messages. These settings affect features that require date & time values, such as campaigns, triggers that fire on a schedule, and anything operating on date & time functions.   To edit your account’s Timezone and Date Format, first navigate to your settings account […]

Learn the basics to ensure a high completion rate: Message Length When entering your content into a Send Message action, textit will support a text with up to 4096 characters. Channels however have their own Character limit per message, depending on which one you are using, provide a character counter beneath the message input of each message action […]

Your workspace settings page is the heart of your workspace. From here, you can: View, add or remove channels Manage child workspaces Edit the name of your workspace Change your timezone and date/time format Configure a reply-to email Connect to DT One to send airtime Set your primary language and add languages you want to provide translations in Manage who has access to your workspace Access your dashboard […]

Default Language Your account’s default Language is the language in which your flows appear within the flow editor. Note that the Default Language setting does not dictate the language in which your contacts receive messages. Rather, a contact’s preferred language setting dictates the language in which (s)he receives messages.   Additional Languages Adding Additional Languages to your account is the first step in […]

Creating an account is quick, simple and free. All new accounts are free for 90 days with up to 100 contacts and offer full access to the product. After 90 days, users will need to sign up for our subscription billing plan that is only $25/month and includes 1,000 contacts per month. All contacts above […]

An important part of building something is testing it out. For this reason, we’ve included a simulator in the flow editor that allows you to test your flows from a contact’s perspective – so you can quickly identify what works and what might need to be tweaked. Accessing the Simulator The simulator is accessed through […]