In the example below, we’ve asked an initial question, received a response, and created a new Send Message action that will send automatically when a contact reaches that node in the flow: We’d then go on to create Send Message actions for each of the possible responses from the contacts. Attach Media Click on the ‘Attachments’ tab at the […]

A flow is a visual representation of conditional branch logic that’s applied to your contacts once they enter it. Once a contact has entered a flow, they interact directly with its nodes. Nodes are composed of actions and Split Actions, and determine the length of a flow, which can be as short as a single node or […]

Airtable enables you to build and organize databases for just about any project you could imagine. The basic version is totally free to use and allows for real time collaboration with team members, making it an ideal data organization tool. In the example below, we’re using the Call Webhook action in a flow to look up sales agents […]

In the example above, we’re asking contacts to send their name, which will look up their PID using a webhook with Airtable.   Webhooks simply POST flow data structured as JSON to an external service every time a contact reaches a Call Webhook action. When a contact reaches this node, we’ll call the URL you’ve configured, passing it […]

Contact Variables @contact – references the contact receiving the message. This is the active contact – the person whose responses are being handled by the workflow. When using the Send a Message to Someone Else action, @contact refers to the contact or group of contacts to which the message is being sent. Each extension, e.g. @contact.name or @contact.fields.field_name, references a specific contact field. […]