Meta has updated their messaging policies for Facebook Messenger to know allow for opt-ins rather than setting a topic for each flow you send. Opt-ins are much easier to use and will allow your contacts to subscribe just once to certain messages. In a flow, you can use the ‘Request Opt-in’ action to send the […]

You can already manually translate your multi-language flow, but using Artificial Intelligence to auto-translate can make things much easier! By adding a Large Language Model (LLM) like OpenAI’s ChatGPT or Anthropic, you can unlock a whole new level of smart automation. Check out our full guide on using the Call AI action in your flow & the many, many ways you can […]

New and Improved Ways to Manage Your Flows and Broadcasts When you start a flow or send a broadcast message, –especially to a large volume of contacts– you might notice that not all the contacts will receive the message at the same time. Messages can get queued up waiting to be sent, depending on how many messages your channel […]

We’ve recently added a new section within the Settings page for Artificial Intelligence. Here, you can add Large Language Models (LLMs) to unlock AI assisted features. We’ve released auto-translation to make multi-language flows even easier to use. Keep reading to learn how to add your LLM and create your auto-translated multi-language flow. In addition to auto-translation in […]

Need to automate your flow even more? Try using Artificial Intelligence. Add a Large Language Model (LLM) such as OpenAI’s ChatGPT or Anthropic to unlock the power of AI. What Can AI Do in my Flows? The possibilities are endless. Here are some ideas: Auto-translate your flows into multiple languages. Language learning: Practice conversation, translate, or quiz vocabulary. Customer service: […]

Want to improve your flow’s response rate? Try targeting only recent users. When starting a flow, you’ll notice inclusion options for your contacts: Checking the first box means that any contacts who haven’t sent you a message in the past 90, 180, or 365 days (adjust the time to your preference by clicking the drop-down) will not […]

You’ve always been able to search for contacts with a query based on the contact’s field. Now, you can also search for contacts currently in a particular flow, or those not in any flow, by using the same query method. Contacts currently in a flow Once you know the flow, you can search for active contacts: Go […]

After starting a flow with your group of contacts, you may want to exit or interrupt a specific contact from that flow without disrupting other contacts in the flow. You can achieve this from that contact’s page. First, head to the Contacts tab on the left-hand side of your workspace: Select the contact you want […]

You can now start a contact in a flow directly from their individual information page. After navigating to the Contacts tab, click on the contact you’d like to start from your list: On the contact’s unique information and message history page, you’ll then click the menu button at the top right: Choose “Start Flow” from the dropdown […]

Adding a yellow sticky note to a flow is as simple as double-tapping within the white space of your flow editor. A blank note will appear: You can then edit the note to write whatever you’d like, such as a note to your teammates:   To delete a note, just click the “x” in the upper right […]