You can update key workspace settings—such as the workspace name, timezone, languages, and reply-to email—from your Workspace Settings page. These settings affect how messages are sent, how dates and times are displayed, and how flows are built and translated.

To keep your workspace fast and focused on recent activity, RapidPro automatically archives messages and flow runs older than 90 days. Archived data is removed from day-to-day views (Inbox, Flows, and contact pages), but it remains available for download from your Account → Archives area. You can download archives as daily or monthly files, and use them for reporting, audits, and long-term analysis. If you rely on the API for historical data, use the Archives API endpoint for items older than 90 days.

The Telephone Consumer Protection Act (TCPA) is a U.S. law that regulates automated phone calls and text messages. This article provides informational guidance only and does not constitute legal advice. We strongly recommend consulting an attorney for guidance specific to your organization.

When multiple channels are connected to your workspace, RapidPro automatically decides which channel to use when sending a message to a contact. By default, the platform uses a combination of the contact’s address type, previous inbound interaction history, and channel availability. For new contacts with no prior interaction, RapidPro may choose a channel using prefix overlap (the closest match between the contact’s address and the channel address). If you need full control, you can override the default behavior by setting a preferred channel in a flow.

RapidPro is designed with security, privacy, and compliance in mind. This guide explains where data is hosted, how it is protected (including encryption standards), how contact data can be anonymized, and the approved ways data moves into and out of the platform.

RapidPro provides an API that lets you connect your workspace to external systems for automation and data synchronization. With the API, you can manage contacts (create/update), start flows for contacts or groups, send messages programmatically, and retrieve data such as messages, flow runs, and results. To get started, review the API documentation and use the API Explorer to test endpoints, then generate an API token from your account settings to authenticate requests. For historical data older than standard retention windows, you may need to use Archives endpoints.

RapidPro includes a default email address for emails sent from flows. You can update these settings so that emails sent by flows use your own reply-to address, allowing recipients (or your team) to reply directly to an inbox you control.

RapidPro does not support group chat functionality. RapidPro is designed for one-to-one messaging between your workspace and individual contacts—each incoming or outgoing message is tied to a single contact record. While you can message many contacts at once (broadcasts, flows, campaigns), replies are always private and handled individually, not shared with other contacts.

Each user can manage their own account information, independent of their permissions on individual workspaces. This includes updating personal details, changing login credentials, managing connected accounts, and enabling Two-Factor Authentication (2FA) for added security.

If a workspace is no longer needed, it can be permanently deleted with assistance from the RapidPro support team. Because workspace deletion results in irreversible data loss, this action is handled by support to ensure accuracy and safety.