As a logged-in user, regardless of your workspace permissions, you can modify your personal account details, including your Name, Email, or Password. You can also strengthen your account security by activating Two-Factor Authentication. To access these settings, click on the icon displaying your account initials, then choose ‘Account’. This will direct you to the ‘Edit […]
We frequently receive inquiries regarding group chat functionality on the Rapidpro App. Users are interested in creating a space where multiple contacts can exchange messages with both the platform and each other. So, is it possible to create a group chat? No. The Rapidpro App is not architected for that type of communication. Its core […]
If you need to remove a workspace that is no longer active, please reach out to our support team using the support widget located in the lower right corner of your interface. We will be glad to help you with this process. If your account contains multiple workspaces, please verify carefully that you are selecting […]
Our subscription plan enables you to consolidate billing for multiple workspaces. This structure is designed for organizations operating across different countries or managing diverse projects, allowing the creation of dedicated workspaces for specific programs while maintaining centralized management. It also enables individual users to establish multiple workspaces for client reselling purposes. How It Functions The […]
You can develop interactive voice response (IVR) flows that incorporate both voice and SMS interactions. To begin, connect a voice channel (like Twilio) and choose Phone Call as your flow medium in the “New Flow” dialog box. You are now prepared to begin designing your IVR flow.
The platform is designed for global use in any country. In some regions, it is effortless to link up directly with mobile carriers. Regardless of your location, you can also employ a local SIM card and a low-cost Android device to launch your SMS-based service. Simply download our complimentary application, and your deployment will be […]
Need to modify your workspace details? This can be accomplished through your workspace settings page. Begin by selecting the gear icon located in the lower left corner to access your settings page. Modify Your Name, Timezone & Date Format Select the option labeled “your workspace name is…” to update the workspace name, timezone, and the […]
Messages and flow runs that are older than 90 days are relocated to archives, which you can access through your account page. This allows for straightforward downloading of your historical data while ensuring your web dashboard remains streamlined and focused on the most current, relevant information. You can view your existing archives by navigating to […]
How does this help me? GDPR provides specific rights to EU citizens. The most significant is the right to erasure, meaning you can request permanent deletion of your account and all associated personal information. Companies must comply with such requests promptly. Additional rights include objecting to the use of your personal data for marketing purposes—rest […]
This guide is provided for informational purposes only. We strongly recommend consulting with legal counsel to obtain tailored advice concerning the Telephone Consumer Protection Act (TCPA) and general SMS marketing best practices. Please be aware that calls and texts sent via your account are classified as ‘Robocalls’ and ‘Robotexts’ by the FCC, and we expressly […]
