Note that once you delete these contacts, you will not be able to recover them. From your contacts tab, click on the folder when you want to delete from, Blocked or Stopped folder, and select the contacts by checking the box on the left side of the name: Click on the trash icon that appears at the top, and that’s it the […]

If you no longer need a contact field, you can remove it by simply clearing its name in the Manage Fields dialogue. Note that this will remove all values associated with that field.   To remove a contact field: Navigate to the “contacts” tab. Click the “Fields” button.   Find the contact field you want to remove […]

First, navigate to the “Fields” page. Do this by clicking the “Contacts” tab at the top of your page and then the Fields button: You’ll be brought to your “Manage Contact Fields” page: By clicking on that link icon next to the name of the field, we can see where the contact field “Age” is being used in flows: Learn more […]

By clicking on the column header of a featured contact field on your Contact page, you can change how the fields are sorted. For example, we can change how the fields are viewed to either sort youngest to oldest or vice versa. In the example below, we’ve changed how the ‘Created On’ date is sorted, oldest to […]

When viewing your featured fields on the Contacts page, you will see that they are organized left to right starting from the earliest creation date. In the example below, the contact field age was created at an earlier date than   Due date. To change how the contact field columns are viewed, first, click Fields button found within the Contacts tab on […]

In addition to seeing when a contact has started and completed a flow and campaign events, when a contact is interrupted or expired in a flow, all the messages received from and sent to a contact, and upcoming events, we’ve updated the contact message history page to include more detailed information including the following: contact_language_changed: […]

To export a contact group, first navigate to the “Contacts” tab, on the left-hand side, you can scroll down to find the group you want to export and click on it: Next, click the ☰ menu icon in the upper right-hand corner and choose “Export”: You will be asked which group(s) you’d like to export. […]

Depending on the channel type, such as Twilio, a contact will automatically be placed in the ‘Stopped’ folder in the ‘Contacts’ tab if they’ve opted out of receiving your messages. These contacts are removed from all groups. If the channel does not already have opt-out keywords, you can build your own opt-out language into your flows, which is […]

In order to delete contacts, they must first be placed in the ‘Archived’ folder in the ‘Contacts’ tab. You could manually move contacts into the ‘Archived’ folder, but what about many at once? Do this with a flow. Add any unwanted contacts to a group. For dormant contacts, remember that you can use the handy ‘Last Seen On’ contact […]

A contact can have 4 possible statuses: Active – The contact will receive your outbound messages and can send incoming messages.   Stopped – The contact is removed from all groups and will no longer receive your messages. The contact is ignored until they send an incoming message, opting them back in.   Blocked – The contact is removed from […]