While we offer integrations with numerous aggregators including Twilio, Vonage, and many others, you might require connections to additional systems. Our External Channel API facilitates this process in a straightforward and efficient manner. The procedure is as follows: Navigate to your account page by selecting the ‘Settings’ option located at the bottom of the left […]
Facebook has revised its integration guidelines, making it possible to swiftly link a Facebook page to establish a Messenger channel within moments. Existing bot integrations created under previous Facebook policies require no additional action and will continue functioning normally. Adding a Page Access your Workspace Settings and select the ‘+ New Channel’ option. Navigate […]
Standard Channel Matching By default, the system matches contacts with channels according to these established criteria: When multiple channels of identical type are connected to your account, preference is given to the channel with which the contact most recently interacted. Contacts become permanently associated with a specific channel (receiving messages exclusively from that channel) under […]
Opt-out functionality is an essential component of SMS and voice (IVR) communication systems. In compliance with TCPA guidelines, your contacts maintain the right to unsubscribe at any moment. This documentation outlines the procedures for tracking and managing these opt-outs through both Twilio and your Rapidpro App account. Twilio’s Unsubscription Handling When a recipient sends any […]
To utilize a Twilio channel for sending and receiving messages, you must first set up a Twilio account, buy a virtual phone number, and link it to your Rapidpro App account. We suggest acquiring a toll-free number (costing $2 monthly) for deployments within the United States or Canada. NOTE: The trial virtual numbers offered by […]
Twilio has recently enhanced its infrastructure to support programmatic SMS messaging at substantial scale. This advancement enables the establishment of messaging services, allowing you to allocate multiple local Twilio numbers to a single communication channel while enhancing SMS delivery through phone number intelligence via the Programmable SMS capabilities accessible through your Account Portal. Intelligent Sender […]
Twilio’s two-way SMS functionality enables interactive conversations by allowing both the sending and receiving of text messages. For additional details on utilizing two-way SMS with Twilio, refer to the documentation available here. Although not exhaustive, the roster of countries supported by Twilio for two-way SMS continues to grow regularly. The countries listed below are either […]
Channels enable you to send and receive messages or phone calls directly through your Rapidpro App account. You can link up to 10 channels, including several of the same type. Channel Types Supported channels include aggregators (SMS & Voice), Facebook Messenger, Telegram, Instagram, and more. We are continually expanding available channels — feel free to […]
To integrate a Telegram channel, follow the same procedure as adding any other channel: access your Rapidpro App account, proceed to the settings page, and select the + New Channel option. Choose Telegram from the list of available channels. You will need to input an authentication token from your Telegram Bot, which is generated after […]
A Telegram channel grants you entry to an exceptionally swift, straightforward, and cost-free ecosystem, utilized by more than half a billion individuals globally across any mobile gadget. Telegram operates as a cloud-powered instant messaging solution—akin to WhatsApp or WeChat—with a core emphasis on velocity, transparency, and safeguarding user data. Being open-source and secured with end-to-end […]
