Although we provide integrations with dozens of various aggregators such as Twilio, Vonage, and others, you may need to integrate with other systems. Our External Channel API makes this quick and easy. Here are the steps: Go to your account page by clicking your ‘Settings’ button at the bottom of the left sidebar and click the ” […]
Add a Facebook Page to Create a Messenger Channel
Facebook has updated its integration policies, so you can now easily connect a Facebook page to create a Messenger channel in just moments. If you’ve already integrated a bot under Facebook’s old policies, then you do not need to take any further action. Your channel will continue to work as always. Add a Page Go […]
Setting a Contact’s Preferred Channel
Default Behavior By default, we will match contacts with channels using the following criteria: If you have multiple channels of the same type connected to your account, the channel that the contact last initiated contact with will be prioritized. Contacts can be locked-in to a relationship with a specific channel (they’ll only receive messages from this channel) […]
Managing Opt-Outs on Twilio Channels
Opt-outs are common among SMS and IVR services. According to the TCPA, your contacts should have the ability to do so at any time. Use this guide to learn how to track and manage these contacts via Twilio and your Nyaruka account. How Twilio Manages Opt-outs When a contact sends: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, […]
Adding a Twilio Number
To send and receive messages through a Twilio channel, you’ll need to create a Twilio account and purchase a virtual number, and connect it to your TextIt account. We recommend purchasing a toll-free number ($2/month) if you’re deploying in the US or Canada. NOTE: Trial virtual numbers provided by Twilio are not sufficient for testing- they will not […]
Adding a Twilio Messaging Service
Twilio recently optimized its platform to accommodate programmatic SMS messaging at scale. This upgrade allows for the creation of a messaging service, which enables you to dedicate multiple local Twilio numbers to a single channel, and improve SMS delivery with phone number intelligence via the Programmable SMS features available in your Account Portal. Sender Intelligence Twilio Sender intelligence […]
Twilio Supported Countries for Two-Way SMS
Twilio two-way SMS messages allow you to carry on a conversation by both sending and receiving text messages. See more about using two-way SMS via Twilio here. While not complete, the list of Twilio’s supported countries for two-way SMS is constantly expanding. The following countries are either generally supported or in Beta: Australia Austria Belgium Canada Chile Czech Republic […]
Introduction to Channels
Channels allow you to send and receive messages or phone calls through your account. You can connect up to 10 channels, including multiple channels of the same type. Channel Types Available channel types include aggregators (SMS & Voice), Facebook Messenger, Telegram, Instagram, and more. We’re always looking to add channels, so feel free to recommend one to support@textit.com. Aggregator (SMS […]
Adding a Telegram Channel
You can add a Telegram channel just like you would any other channel: simply log in to your account with us, navigate to the settings page, and click + New channel. Select the Telegram option, which is the first. You’ll be asked to enter an authentication token from your Telegram Bot, which is provided after you create […]
Introduction to Telegram Channels
Telegram channel gives you access to a super-fast, simple, and free platform used by over 500 million people around the world through any mobile device. Telegram is a cloud-based instant messaging service – similar to WhatsApp and WeChat – with a focus on speed, openness, and security. It’s open source and encrypted end-to-end, meaning that all […]