Need a channel to temporarily stop sending messages to your contacts? You can now disable individual channels. Disabling a channel rather than removing it entirely allows you to retain its configuration and history. If you’d prefer, you can also remove your channel entirely. Disable your Channel Go to the Settings page in your workspace and find ‘Channels’ […]

Your channel’s phone number may automatically allow sending messages to international numbers, which could cause carrier or aggregator fees to add up. To avoid international messaging charges, you can choose to restrict sending. First, navigate to your settings account page and click the phone number you’d like to restrict under Channels: On the following page, click […]

To remove a channel from your account: Go to your workspace settings page, under channels, and click the channel you want to remove.   In the selected channel’s performance page, click the ☰ menu icon and select the “Delete” option.  

If you want your flow to send via a certain channel, you can set the channel(s) by using a **Split by Expression **action using the @channel.name expression. In the following example, we’re setting our flow to run over a Telegram channel: Here’s how we set up the Split by Expression action: Flows are not channel specific. However, by splitting on […]

First, signup for a Vonage account and add a voice-enabled number. After signing into your Vonage APIs dashboard, click Numbers on the left hand side, then Buy Numbers. Follow the steps provided to purchase a virtual number. Be sure to check the ‘Voice’ feature, if you want a voice-enabled number! We also recommend getting a […]

To add an Instagram channel to your TextIt workspace, follow these steps: Create a business account on Instagram. You will need to create a business account or switch a personal account to a professional one so that we can access its features.   Go to your Instagram profile and tap the menu icon ☰ on […]

You can integrate a WhatsApp channel to TextIt with a provider such as Twilio and 360Dialogue. Using Message Templates WhatsApp providers require templates in order to send messages outside of the 24-hour communication window. For that to work, TextIt syncs those templates so you can configure them in your flow. You must get your templates approved by your provider […]

In 2016, Facebook launched the Messenger Platform, a platform that allows developers to communicate with over 900 million monthly Facebook Messenger users on behalf of any Facebook Page (brand, business or cause). Accordingly, we released a Facebook Messenger channel that will allow you to leverage our visual, comprehensive drag-and-drop interface to build and deploy your own Messenger channel. […]

You can add a channel to your workspace by navigating to your account settings page. Simply click the settings icon at the bottom left corner of your screen, then click the + New channel button. Disabling an existing channel After you have added a channel, it will automatically start processing, it can send and receive messages. You […]

If you are using WhatsApp templates, you’ll need to make sure to create those templates with the correct languages so that they map correctly to the languages in your account. Note that due to how the two platforms treat languages, there are a few WhatsApp languages that have no direct analogs. Specifically, you should avoid […]