Quick setup checklist
Use these steps to archive a campaign safely and confirm it is paused.
Click the Campaigns tab in the main navigation. You will see a list of active campaigns.
[CAPTURE 1: Campaigns list page]
Screenshot checklist — CAPTURE 1
- Navigate to Campaigns
- Show: Campaigns list/table
- Show: Campaign selection checkboxes
- Show: Page title “Campaigns”
- Keep: Navigation context visible
- Blur: Sensitive campaign names if needed
Before you begin
- The campaign must already exist
- Archived campaigns do not run any events
- Archiving does not delete campaign events or settings
Important: Archiving a campaign only affects future executions. Events that already ran are not reversed.
Locate the campaign you want to archive, then check the box to the left of the campaign name.
[CAPTURE 2: Campaign selected with checkbox]
Screenshot checklist — CAPTURE 2
- Campaigns list view
- Show: One campaign selected via checkbox
- Keep: Checkbox clearly visible
- Avoid: Selecting multiple campaigns unless intended
Click the Folder (archive) icon above the campaign list. The selected campaign is archived immediately.
[CAPTURE 3: Archive (folder) icon highlighted]
Screenshot checklist — CAPTURE 3
- Campaigns list with selection active
- Show: Folder (archive) icon
- Show: Icon positioned above campaign list
- Keep: Campaign still visible before action
Result
- The campaign stops running immediately
- No new campaign events will execute while it is archived
- All campaign events and settings remain saved
Archived campaigns are stored separately from active campaigns. Stay on the Campaigns page, then click Archived in the left-hand sidebar.
[CAPTURE 4: Archived campaigns view]
Screenshot checklist — CAPTURE 4
- Campaigns page
- Show: Left sidebar with Archived selected
- Show: List of archived campaigns
- Keep: Clear distinction between Active and Archived views
After archiving
- It no longer sends messages or starts flows
- All campaign events and settings are preserved
- The campaign can be reactivated later if needed
Common issues
I don’t see the archive icon
Possible cause: No campaign is selected.
Fix: Check the box next to a campaign before attempting to archive.
My campaign stopped sending messages
Explanation: The campaign was archived.
Fix: Reactivate the campaign if you want it to run again.
I archived the wrong campaign
Explanation: Archiving is reversible.
Fix: Go to Archived, select the campaign, and reactivate it.