Permanently Deleting Messages (Incoming Messages Only)

• Messages must be archived before they can be deleted.
• Only incoming messages can be deleted.
• Outgoing messages are retained to preserve delivery history and verify message origin.
• Deleted messages cannot be recovered.

[CAPTURE: Messages page showing Inbox, Archived, and Delete folders in the left sidebar.]

1. Go to Messages.
2. Click the Archived folder in the left sidebar.

[CAPTURE: Messages page with the Archived folder highlighted.]

Select the messages you want to delete:

• Check individual message boxes, or
• Use the All checkbox to select multiple messages.

[CAPTURE: Archived messages list with checkboxes selected.]

3. Click the Delete (trash) icon above the message list.
4. Confirm the deletion when prompted.

[CAPTURE: Archived messages toolbar showing the Delete icon.]

The selected messages are permanently removed from your workspace.

If messages have already been marked for deletion:

1. Open the Delete folder in the Messages sidebar.

[CAPTURE: Messages sidebar showing the Delete folder.]

2. Select the messages you want to remove.
3. Click the trash icon above the list.
4. Confirm the deletion.

• Archive first to remove clutter without losing history.
• Export messages if you may need an audit trail later.
• Delete only after review, because deletion is irreversible.