Send Somebody Else a Message

Please note: Within the Send somebody else a message action, the @contact prefix refers to the active contact in the current flow run, not the intended message recipient. To reference details about the recipient, please start that contact in a separate flow and use the standard Send message action with @contact.

This action can be placed at any point in a flow to send messages to recipients other than the active contact reaching that node. Typical use cases include:

• Notifying team members about a contact’s progress within a flow

• Alerting others about a contact’s response to specific questions

• Connecting a contact to a team member who can continue the conversation directly from their personal device. For agent responses within TextIt, please use the Tickets feature instead.

Message Forwarding

The following demonstrates a flow configured to forward a contact’s response to team members:

After receiving the initial message (“Thanks for reaching out…”), contacts provide their question, comment, or concern through the Wait for message action named “QCC”. The flow then evaluates whether the contact has been assigned a name using a Split by contact field action. Contacts without names are directed to a branch that collects and updates their “Name” field before proceeding. Those with existing names continue directly to the final node.

To reference the active contact, use the @contact prefix with relevant contact variables (e.g., @contact.name). Use @results to access variables collected up to that point in the flow.

• Responses to the initial question are captured by the “QCC” Wait for message action and saved as the flow variable @results.qcc.

• By adding a Send somebody else a message action after the “QCC” node, we can forward collected responses:

The message utilizes these variables to represent contact information:

• @contact.name: The active contact’s name

• @results.qcc: The contact’s response collected by the “QCC” action

• @urns.mailto: The contact’s email address

• @urns.tel: The contact’s telephone number