Call logs maintain a comprehensive record of both successful and unsuccessful call attempts. To access them, navigate to the Message tab and select the “Call” button: You will see a complete list of outgoing call sessions. Select any entry to examine the specific requests made during that call. Please use the support widget in the […]
Employ the ‘Wait for Forwarded Call’ Split Action within an Interactive Voice Response (IVR) system to transfer calls to an external telephone number. This is how the process functions: In our demonstration, we present callers with the option to either converse with a live representative or record a voicemail message. When callers select to speak […]
To set up your Interactive Voice Response system for automatic redialing when a call isn’t answered or fails to connect, begin by accessing your flow editor. Click the ☰ menu icon and choose ‘Edit’: In the dialog box that appears, specify your preferred retry interval following an unsuccessful call attempt: Configuration complete! The system will […]
The Split Actions available for voice-based workflows present specific modifications compared to standard text-based options, primarily to accommodate telephone keypad interaction. Menu Selection The Wait for Menu Selection functionality enables you to offer contacts a selection of up to 10 different options. Sample prompt: “For deposit transactions, press 1; to modify card information, press 2; […]
The Play a Contact Recording feature enables you to replay voice messages captured through a previous Wait for Audio operation. This capability proves valuable for verifying a user’s response or allowing individuals to review their message and attempt a new recording if dissatisfied with their initial attempt. Establishing a Recording Process Begin by configuring a […]
To evaluate your IVR flow, simply select the green simulator icon to experience the interaction exactly as your contacts would. The simulation feature activates directly from the flow editor, allowing you to validate your voice call sequence’s functionality with real-time feedback. This interactive testing tool helps ensure your automated phone system performs as intended before […]
You can acquire a voice-capable Twilio number and link it to your Textit account within minutes. Alternatively, if Twilio doesn’t offer virtual numbers in your country, you can explore Vonage as an alternative or evaluate your voice workflows using an Android channel (detailed instructions available here). Important: Twilio trial numbers are insufficient for proper testing […]
You can incorporate custom audio into your messages by using a microphone or headset to record your voice through QuickTime or Windows Sound Recorder. After recording your messages, visit a conversion service like media.io to transform them into WAV format. Then, create a Play a Message action and select the “Upload Recording” option. Once the […]
Interactive Voice Response (IVR) systems enable you to distribute recorded audio messages to recipients, who can then reply using their telephone keypad or by creating voice recordings. Voice-based systems provide three key benefits: They support audio messaging that naturally offers superior vocal expression, emotional nuance, and duration compared to written communication They function in […]
