Scheduled triggers let you start a flow at a specific future date and time or repeat it on a daily, weekly, or monthly cadence, making it ideal for reminders, recurring surveys, follow-ups, and periodic check-ins while relying on your workspace timezone for accurate timing.

A Ticket Closed trigger automatically starts a flow for a contact when an agent closes their ticket, which is useful for follow-ups and “handoff cleanup” actions like removing groups/labels or restoring normal automation—often best handled with a Background Flow to avoid interrupting any active messaging flows.