User Account

As a logged-in user, regardless of your workspace permissions, you can modify your personal account details, including your Name, Email, or Password. You can also strengthen your account security by activating Two-Factor Authentication.

To access these settings, click on the icon displaying your account initials, then choose ‘Account’.

This will direct you to the ‘Edit User’ page:

1. Profile: Use the first option to update your First and/or Last name, then select ‘Save.’ You can also upload a profile picture from this section. After selecting your image, click ‘Save’ to confirm.
2. Change your email: The second option enables you to modify your email address. Please ensure you provide a valid, accessible email. A verification message will be sent to the new address; click the included link to confirm the change. Note: If the email is not in your inbox, check your Spam or Trash folders.
3. Change your password: The third option allows you to update your password. You must enter your current password before creating a new one. If forgotten, select ‘Forgot password?’ and verify your email. A password reset link will be emailed to you. Should the email not appear in your inbox, please check your Spam or Trash folders.
4. Account connections: This section displays any third-party accounts linked to your Rapidpro App account. These connections can be used to facilitate faster login.
5. Two-factor authentication: Enhance your login security by enabling Two-Factor Authentication (2FA). For additional information, please refer to our detailed guide here.

For further assistance, please contact us through the support widget in the bottom right corner or email support@rapidpro.app.