Starting a Flow after Receiving a Call

If you’ve configured IVR flows, you can use this trigger to launch one whenever an inbound call is received from a contact.

Set up the trigger:

1. Open the Triggers tab.

2. Click New Trigger, then scroll to Start a flow after receiving a call.

3. Complete the trigger details:

A. Choose whether to answer the call and start a voice flow, or hang up and start a messaging flow.

B. Select the IVR/phone-call flow you want to run.

C. (Optional) Pick the channel this trigger should use. If you have multiple voice-enabled numbers, this lets you select a specific one.

D. (Optional) Include or exclude groups that the trigger should act on.