Setting your Contacts’ Language Preferences

Using a Flow

Employ the Update the Contact action within a flow to modify your contacts’ language preferences. Subsequently, contacts will receive messages in their selected language, provided the flow they are engaging with has been translated.

In the following example, contacts are asked whether they prefer English or Spanish. After their response is evaluated for language preference, they are directed through one of two Update the Contact actions configured for each language. They will then get the final message in their chosen language (if a translation is available).

Once the contact’s language preference is updated, you can deliver a translated message. The example flow displays the English version, but a Spanish translation is also present:

Consult our article on translating multi-language flows for guidance on how to translate your messages.

From the Contacts Tab

To assign a language preference via the Contacts tab:

1. Navigate to the Contacts tab and select the contact whose language you wish to change.

2. Click the ☰ menu icon and choose the “Edit” option.

3. The Edit Contact dialogue will appear. Select the “Language” menu to pick a language from the primary and secondary languages you have added to your account, then click “Ok.”

Please note:

1. The default contact field for language preference is accessible via: contacts tab > select contact > click ☰ menu > choose edit. A contact’s language preference can be referenced using the @contact.language variable, which returns the ISO 639-3 standard code (e.g., Spanish is ‘spa’).

2. You must translate your flows into every secondary language you have added to your account page.

Using a Contact Import

To set language preferences via import, add a column named “Language” to your contact file containing the appropriate ISO 639-3 language code (e.g., ‘spa’ for Spanish). Please note that any additional languages must first be added to your account through your account page.