Replaying a Contact Recording

The Play a Contact Recording feature enables you to replay voice messages captured through a previous Wait for Audio operation.

This capability proves valuable for verifying a user’s response or allowing individuals to review their message and attempt a new recording if dissatisfied with their initial attempt.

Establishing a Recording Process

Begin by configuring a Wait for Audio operation. In the following example, we’re storing collected audio clips to the flow parameter labeled “Name”, which can be subsequently retrieved using the variable @results.name.

Next, set up a Play Recording function by choosing Play a Contact Recording from the selection menu. Indicate which audio clip to play by referencing the flow parameter established during the Wait for Audio phase. In our demonstration, we employ @results.name:

Find additional resources on developing IVR systems here.