Triggers

Ignoring Keywords while in a Flow

July 22, 2025 Comments Off on Ignoring Keywords while in a Flow

By default, when a contact sends a message that matches a keyword configured to start a flow, they’re automatically moved into that flow. In practice, if a contact is currently in Flow A and sends a message containing a keyword that launches Flow B, they will exit Flow A and enter Flow B. This behavior is helpful when you want contacts to navigate between flows freely using keywords.

If you’d rather keep contacts in a flow until they either finish it or time out, you can set that flow to ignore keyword triggers while the contact is inside it.

Tell a flow to ignore keyword triggers:

  1. Go to the Flows tab and open the flow you want to update.

  1. In the editor’s upper-right corner, click the ☰ menu and choose Edit.

 

 

  1. Select Ignore keyword triggers while in this flow.

 

 

  1. Click Save to apply your changes.