Creating a Voice (IVR) Flow

Interactive Voice Response (IVR) systems enable you to distribute recorded audio messages to recipients, who can then reply using their telephone keypad or by creating voice recordings.

Voice-based systems provide three key benefits:

• They support audio messaging that naturally offers superior vocal expression, emotional nuance, and duration compared to written communication

• They function in real-time – both customers and participants maintain active involvement throughout the entire interaction

• They remove reading and writing requirements, making communication accessible to populations with varying literacy levels

Voice system functionality requires accounts with voice-capable numbers from providers like Twilio or Vonage. If these services don’t offer voice numbers in your area, you can enable voice features through an Android channel using Twilio.

To create a voice workflow, access the flows section and choose ‘New Flow’. On the right side, change the type by selecting Phone Call from the menu. Click ‘Create’ to continue.

Contact us through the support feature in the lower right corner for any additional questions.