Messages must first be archived in order to be deleted. Only incoming messages may be deleted; outgoing messages are kept to verify the origin of all messages sent via our platform. Click the Messages tab. Click on the “Archived” folder. Check the “All” box at the top of the box on the left of the contact’s name […]

There are two options for sending manual messages, which are outside of flows, to your contacts. To send a message directly to a single contact, first navigate to the contact’s individual page. Find them in the Contacts tab. On the contact’s page, you will land on the Chat window; Write your message and click Enter on your keyboard to send. If […]

Use the Send an Email action to send an email from within a flow. The resulting email may contain values referenced using the following variables: @contact   @urns   @results   @fields   @channel   @run.results.[results name].extra   @parent   @input   expressions, e.g. @(today()) or @(now()) In the example below, we demonstrate how a clinic might use […]

We allow you to schedule messages to be sent at a later date and time, and repeat them daily, weekly, monthly, or never. Note: Sending a scheduled message is different from setting up a campaign. Scheduled messages are great for *bulk messages to contacts or groups. For example, if you wanted to tell everyone in a group that […]

Quick replies is a feature that enables you to provide contacts on IP messaging channels such as WhatsApp, Facebook Messenger, Viber, and Telegram with a predefined set of responses. Create your Quick Replies To add quick replies to a message, simply click the dialogue icon beneath the Send Message action dialogue box: Next, add your quick replies responses: Your contacts will […]