Creating and Using Shortcuts You can now create and utilize shortcuts for faster messaging. Shortcuts allow you to insert pre-written responses for common scenarios, enhancing your response times and ensuring consistency in responses. Getting Started with Shortcuts Access the ‘Tickets’ Tab: Click on the ‘Tickets’ tab in your dashboard. Locate the Shortcuts Button: Click on […]

You can now add your WhatsApp templates to Broadcast messages! This means that Facebook and WhatsApp contacts can be targeted at the same time as all other contacts when sending out blasts. To send a broadcast with a template, first navigate to the Broadcasts section in the Messages tab: Here, you’ll see a list of all previously […]

To make your life easier, we’ve added a new section within the Messages tab that lists all of your WhatsApp templates on one page. From this list, you can view individual templates to review their different components and ensure they’re fully approved. To find your templates, first navigate to the Messages tab on the left-hand side of […]

Facebook requires all messages sent to a contact 24 hours after their last message to be associated with an Opt-In. Start by requesting contacts to Opt-in to the topic. When they decide to Opt-in, you can send them messages using that Opt-in any time. They also receive a link they can use should they decide to Opt-out […]

Looking to send specific response options to your contacts? Quick replies are a feature that enables you to provide contacts on IP messaging channels such as WhatsApp, Facebook Messenger, Viber, and Telegram with a predefined set of responses. These will appear as buttons on the contact’s end. You can use Quick Replies within a flow by adding […]

Much like email, we allow you to archive incoming messages, while outgoing messages are kept to verify the origin of messages sent via the channels connected to your account.   To archive incoming messages: Click the Messages tab.   Select the boxes to the left of the messages you’d like to archive.   Click the Archive icon.   Archived […]

We allow you to add labels to classify responses. This makes it easier to organize your messages and sort through them when exported from the platform. Note that you may also label messages within a workflow.   To label your messages: Click the Messages tab.   Click the menu icon ☰ on your right hand side.   Click the New […]

Messages can be exported to a spreadsheet document for review outside the platform.   To export incoming and outgoing messages: Click the Messages tab. Click on the menu icon ☰ on the right-hand side.   Click the Export button from the drop-down.   From the first drop-down, you can choose to download messages from all message folders ( Inbox, […]

We’ve added a new feature that allows you to attach a PDF URL in addition to Image, Audio, and Video URLs. Attaching your PDF URL Once you’ve entered the flow editor, create a Send Message action. Click on the Attachments tab at the top of the message node: Choose PDF Document URL from the dropdown menu: Paste the PDF URL in […]

In the Messages tab, you’ll notice that some incoming messages are found in the Inbox while others are in Handled. What’s the distinction between these folders? The difference is simple. Inbox messages are received outside of a flow and are handled elsewhere. Handled messages are received within a flow. That’s it! See more about Messages in our Help Center. Questions? Get in contact via the […]