Default Behavior When multiple channels of the same type are connected to your Rapidpro App account, the system will prioritize the channel through which the contact last initiated communication. Contacts become exclusively linked to a specific channel (meaning they will only receive messages from that channel) under three specific circumstances: Your account has multiple active […]

Absolutely! Our platform offers a comprehensive API designed for seamless integration with your services. You can explore the full documentation here, or experiment directly using our interactive API Explorer. Feel free to reach out via the support widget if you have any questions or need assistance with your integration.

Our infrastructure is hosted on Amazon Web Services, with all data exclusively stored within the United States. Our servers are secured by advanced firewall systems, and all server access is restricted to encrypted communication channels that comply with FIPS-140-2 standards. Additionally, all stored data is encrypted at rest. Contact Information Anonymization We recognize that certain […]

The Rapidpro App automatically configures a default email address for messages sent from within flows. You can modify this reply-to address to a preferred email to receive correspondence from your contacts directly. To begin, access your account settings and scroll to the section labeled Email sent from flow…: Select this section, and a prompt will […]