Archiving Messages
Similar to email systems, the platform enables you to archive incoming messages for better organization, while outgoing messages are retained to provide a verifiable record of communications sent through your account’s connected channels.
To archive incoming messages:
- Navigate to the Messages section.
- Check the boxes adjacent to the messages you wish to archive.
- Click the Archive button.
Archived messages will be moved to and visible in the “Archived” folder located to the left of your message list.
