Adding Translation Languages

Understanding Language Settings

Default Language (Account-Level)

Your account’s Default Language is the primary language used within the flow editor interface. It is important to note that this setting does not automatically determine the language your contacts receive. Instead, the language of the messages a contact gets is controlled by their individual preferred language setting.

Adding Additional Languages

To provide translations for your flows, you must first add Additional Languages to your account. You can select any language that has a standard ISO 639-3 code from your settings page.

Once added, these languages will appear as tabs beneath the Start button and settings menu in the flow editor. Your account’s default language will always be displayed in black text for easy identification.

Default Language (Flow-Level)

The leftmost language tab beneath the “Start” button represents the default language for that specific flow.

This flow-level default language can be set to something other than your account’s primary language. You select it during flow creation using the “Language” drop-down menu in the “New Flow” dialog box.

If a flow’s default language is different from your account’s primary language, it will be shown in black text on its tab to indicate it is the base language for that workflow.

Click here to learn how to set a contact’s primary language preference.