Adding Audio to Play Message Actions

You can incorporate custom audio into your messages by using a microphone or headset to record your voice through QuickTime or Windows Sound Recorder. After recording your messages, visit a conversion service like media.io to transform them into WAV format. Then, create a Play a Message action and select the “Upload Recording” option.

Once the file is uploaded, you can select the play button in the lower right corner to preview each audio message.

Discover more about creating IVR workflows here.