Build Flows, Engage Everywhere
RapidPro is a no-code platform for designing automated conversations across SMS, WhatsApp, and more channels, backed by real-time analytics & enterprise-grade security.
No-Code Builder
Drag and Drop
Designer
Design conversation flows visually through a familiar drag‑and‑drop interface. Build and adjust logic without writing a single line of code.
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Intuitive flow interface
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No coding required
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Quick workflow changes
Conditional Logic
Conditional Branching
& Splits
Use dynamic rules to guide each user based on their answers. Create personalized, adaptive experiences that evolve as conditions change.
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Data-driven routing
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Branch on any input
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Personalized experiences
Background Tasks
Background & Parallel Flows
Run automated tasks behind the scenes during live chats. Launch concurrent workflows that perform checks or updates without disrupting.
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Non-disruptive automation
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Simultaneous workflows
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Invisible background tasks
Simulate & Debug
Flow Simulator &
Context Explorer
Test your flows step-by-step before going live. Simulate conversation paths and inspect context variables for a flawless launch.
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Step-by-step playback
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Inspect variables
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Catch issues early
Dynamic Content
Variables &
Expressions
Use variables to personalize messages with contact data and calculations. Dynamically tailor every interaction with computed values.
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Merge contact details
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On-the-fly calculations
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Advanced formatting
Flow Snapshots
Versioning & One Click Export
Keep track of every change with automatic flow versioning. Instantly snapshot, export, or roll back any flow with a single click.
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One-click backups
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Version history
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Easy rollback
AI Translator
AI Assisted Auto Translate
Instantly translate entire messaging flows with AI into multiple languages to reach a wider audience in less time.
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No manual translation
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Expand global reach
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Consistent messaging
Two-Way SMS
SMS via Twilio
& others
Connect via SMS using your preferred gateway (Twilio, etc.). Enjoy global two-way texting that reaches users even on basic phones.
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Global coverage
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Two-way interaction
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No internet required
WhatsApp Outreach
WhatsApp Business Templates
Send rich, interactive messages on WhatsApp using pre-approved Business templates for compliant, high-quality outreach.
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Rich media messages
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Pre-approved templates
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Global WhatsApp reach
Social Chatbots
Facebook Messenger &
Instagram DM
Launch chatbots on Facebook Messenger and Instagram Direct. Engage followers with instant, automated conversations.
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No coding required
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Instant deployment
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Broad social reach
Fast & Secure
Telegram Bot
Integration
Engage audiences on Telegram via fast, secure bots that leverage Telegram’s speed and encryption for large-scale interaction.
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End-to-end encryption
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Lightning-fast delivery
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Unlimited scaling
Interactive Calls
Voice &
IVR Calls
Automate phone calls with IVR menus and prompts. Collect responses via keypad or voice input to engage anyone over the phone.
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Touch-tone input
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Record voice answers
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No smartphone needed
Automated Emails
Email & SMTP
Actions
Send critical emails from your flows via SMTP. Automatically trigger email alerts, notifications, or confirmations at any step.
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SMTP integration
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Instant alerts
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Reliable delivery
Custom Channels
External Communication
Channel API
Connect any custom messaging gateway or chat app via our External Channel API to extend your reach beyond the built-in channels.
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Bring your own channel
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Developer-friendly API
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Beyond built-in channels
Dynamic Audiences
Unlimited Contacts
& Smart Groups
Organize unlimited contacts into Smart Groups that auto-update based on rules, so your segments always stay current.
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Unlimited contacts
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Dynamic grouping
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Always up-to-date
Flexible Fields
Custom Contact
Fields
Define custom contact fields (text, number, date) to capture the information you need for richer, more personalized interactions.
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Unlimited fields
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Text, number, date fields
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Rich profiles
Easy Migration
Bulk Import/Export
(XLS/CSV)
Import and export contacts in seconds with one-click Excel/CSV file transfers. Onboard new users or back up data effortlessly.
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Excel/CSV support
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One-click import/export
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Effortless migration
Flexible Fields
Opt In/Opt Out &
Status Tracking
Honor user consent with built-in opt-in/opt-out management and live status tracking, ensuring you only message permitted contacts.
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Built-in consent tools
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Real-time status
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Compliance ensured
Timed Journeys
Multi-Channel
Drip Campaigns
Automate message series tied to each contact’s important dates (e.g. birthdays) for timely, personalized outreach.
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Date-triggered messages
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Set and forget
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Personalized timing
Date Triggers
Event Based
Flow Starts
Automatically start a flow on any date field. When that date arrives, the workflow runs right on time—no manual start needed.
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Date-driven triggers
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Right-on-time flows
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No manual start
Instant Triggers
Keyword Call &
Time Triggers
Automatically start flows on keyword texts, missed calls, or at scheduled times for effortless, timely engagement.
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Keyword triggers
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Missed-call triggers
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Time-based triggers
Custom Schedules
Flexible Communication
Schedulers
Set messages or workflows to repeat on any schedule—daily, weekly, monthly, or custom—ensuring your campaigns always run on time.
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Date-driven triggers
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Custom intervals
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Always on schedule
Targeted Delivery
Contact Inclusion
Filters
Use inclusion filters to target only eligible contacts and automatically skip anyone who doesn’t meet your criteria.
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Active contacts only
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Auto-skip ineligible
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Fine-grained targeting
Archive & Restore
Archive / Reactivate & Campaigns
Archive completed campaigns to declutter your dashboard, and reactivate them if needed—keeping things tidy without losing data.
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Hide inactive campaigns
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Reactivate anytime
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No data loss
A/B Testing
Random Split &
A/B Testing
Experiment with content using random splits and A/B testing. Send different versions to separate groups and see which works best.
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Built-in A/B testing
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Random audience splits
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Data-driven insights
Live Results
Real Time Results
Dashboards
Watch incoming data with real-time dashboards that update instantly, so you can see responses roll in and react immediately.
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Live updates
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Instant visibility
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Immediate insights
Detailed Insights
Overview, Analytics
& Runs Tabs
Drill into your data with Overview, Analytics, and Runs tabs – jump from a high-level summary to detailed logs in one click.
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One-click switching
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High-level to granular
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Multiple data views
Auto-Archiving
Message &
Flow Archives
Automatically archive every message and flow run, creating a complete history for compliance or review whenever you need it.
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Automatic history
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Compliance ready
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Easy retrieval
Easy Export
One-Click
Data Exports
Export any results or logs with a single click to CSV or JSON, ready to use in your favorite analytics or BI tools.
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CSV & JSON formats
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One-click download
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BI tool friendly
Lightning Search
Elasticsearch Powered
Search
Find any message or record in seconds with Elasticsearch-powered search that queries millions of entries at lightning speed.
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Scales to millions
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Instant results
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Precise queries
Metrics & Alerts
Prometheus Metrics
& Alerts
Monitor RapidPro with Prometheus metrics and alerts, giving you real-time insight into system health and performance.
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Prometheus integration
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Real-time monitoring
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Alerting on metrics
Offline Surveys
Offline Surveyor
App
Collect data offline with the Surveyor app – run surveys without internet and sync results to RapidPro when online.
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Offline data collection
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Field survey app
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Sync when online
Open API
REST API
& Secure Tokens
Connect RapidPro to any platform using a robust REST API and secure token authentication for full programmatic control.
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Full API access
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Secure token auth
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Integrate any system
Outgoing Webhooks
Call Webhook
Action
Send data out during a flow with a webhook call. Post JSON to any external URL mid-flow to integrate with other services.
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JSON payloads
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In-flow integration
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Real-time updates
No-Code Connectivity
Zapier &
Webhook Listeners
Integrate RapidPro with hundreds of apps using Zapier or webhook listeners – no code required.
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Zapier integration
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Webhook triggers
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No-code connectivity
Auto Rewards
Airtime Transfers
(DT One)
Use airtime as an automatic reward. With DT One integration, your flow can top up a user’s phone instantly—no manual work needed.
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Instant top-ups
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Hands-free rewards
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Boost engagement
Android Gateway
Android Relay
Channel
Use an Android phone as a low-cost SMS gateway with the Relay app—send and receive messages through it instead of a traditional service.
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Low-cost gateway
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No aggregator needed
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On-the-ground coverage
AI Integration
ChatGPT /
LLM Hooks
Enhance chats with AI. Integrate ChatGPT or other LLMs into your flows to generate smart replies or translate messages on the fly.
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AI-generated replies
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On-the-fly translation
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Advanced logic
Central Management
Child Workspaces &
Multi-Tenant Setup
Manage multiple teams from one account. Multi-tenant support lets you oversee independent workspaces from a single dashboard.
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Multi-workspace oversight
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Centralized admin
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Separate team spaces
Secure Hosting
AWS Grade Hosting
& TLS
AWS-grade hosting with FIPS-compliant TLS encryption in transit gives you enterprise-level security for all communication.
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AWS-grade reliability
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TLS encryption (FIPS)
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Enterprise security
Data Encryption
Secure Encryption
at Rest
All databases and files are encrypted at rest, safeguarding your stored data 24/7 even if the underlying storage is compromised.
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Encrypted storage
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Database security
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Always protected
Secure Logins
Two Factor Authentication
(2FA)
Lock down logins with 2FA. A second verification code is required at sign-in, so even if a password leaks, your account remains secure.
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Second code login
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Deny unauthorized access
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Extra security layer
Permission Control
Role Based Access &
Multi Login
Control who can do what with role-based access, giving each user only the minimum permissions they need via multi-user logins.
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Least-privilege access
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Multiple user accounts
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Granular permissions
Compliance Tools
GDPR & TCPA
Compliance Toolkit
Stay compliant with privacy laws using built-in tools for consent, data deletion, and messaging policies aligned with GDPR, TCPA, and more
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Consent management
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Data privacy controls
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Regulatory support
Disaster Recovery
Automatic Backups &
Archiver Service
Enjoy worry-free disaster recovery with auto backups and archiving. Your data stays safe, backed up regularly, and easily restorable.
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Scheduled backups
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Easy restoration
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Always safeguarded
Transparency
Audit Trails &
Detailed Logs
Track every action with detailed audit logs. Know who did what and when for full transparency and accountability across all activities.
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Comprehensive logs
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User activity tracking
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Full accountability
Expert Support & System Maintenance
Unmatched Support and Maintenance Plans
Keep your RapidPro platform running smoothly with our expert 24/7 support and proactive maintenance plans.
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24/7 responsive, personalized support.
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Regular updates to ensure stability and security.
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Proactive monitoring and issue prevention to avoid downtime.
Monthly Downloads
Page Speed
Expert-built templates
Load Time
Get started
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