Since TextIt is multi-channel, it is easy to make your bot work over SMS and chat applications like Telegram at the same time. Extending your bot to work over Telegram is also a great way to save on messaging fees. This is a short article on how you can invite your SMS contacts to use […]
Tickets Analytics
Tickets allow you to escalate contacts from automated flows to conversations with human Agents, meaning you can assign, respond to, and close Tickets, all without ever leaving your workspace. Here is a guide to help you set that up in just a few minutes. You may want to see how the Tickets and Agents are performing, like how many […]
Opening a Ticket from the Contact Page
TextIt makes it easy to escalate contacts from automated flows to one-on-one communication with human agents without ever leaving your workspace via tickets. You can now open a ticket directly with a contact without first entering a flow. Here’s how: Head to the Contacts tab on the left-hand side: Then select the intended contact. On the right-hand side, […]
Adding a TextIt Ticketing Service
TextIt makes it easy to escalate contacts from automated flows with human agents, which means your team can assign, respond to, and close tickets, all without ever leaving your workspace. You can quickly see tickets that need your attention or tickets that have yet to be assigned in the unassigned folder. Adding agents Let’s start […]
‘Open Tickets’ Smart Group
How can you easily identify which contacts have open tickets in order to follow up with them via a broadcast message or flow, add them to a group, or include & exclude them on triggers? We’ve made it easy by creating a default Smart Group in your contacts called ‘Open Tickets’. Within the Contacts tab, you’ll see the Open […]
Research/M&E
Our instant-deploy Android Relayer and various telephony integrations enable research organizations ranging from private sector market research firms to academic institutions to understand the attitudes and behaviors of people from varying socio-economic backgrounds and difficult to reach locations. Market research firms can use the platform for quick SMS or IVR surveys to collect overnight ratings. On the […]
Using Prometheus Monitoring
Prometheus and Grafana are popular platforms used to build dashboards. The dashboards you can build using them will let you see trends over time, spikes in usage and better understand the activity on your workspace. Prometheus works by fetching the current counts of various attributes on your workspace a few times a minute. From that data it builds […]
Why conduct a usability test?
Why conduct a usability test? Now that you’ve chosen the perfect flow, you can conduct a usability test to make sure it provides a good experience for your contacts. Usability tests encourage you to focus on your contacts’ experience by assessing ease of use and learnability. This step is important – it allows you to […]
Conducting a Pilot Test
After testing your flows in the simulator, you’re ready to move to the second step in our recommended testing protocol: the pilot test. A pilot test, or “pilot,” is your first trial run; a small-scale version of your larger project, and arguably the most important step in testing your SMS program. Your SMS program will […]
Best Practices: Testing your Flows before Launching
Using the simulator is an excellent way to test a flow while building, but nothing beats a real-world test before you launch. Conducting test-runs with real phone numbers or social media channels will help you avoid common problems such as message content errors, flow logic mistakes, failed messages, channel connectivity issues, and much more. This is why we consider […]