• Home
  • Features
  • Pricing
  • Documentation
  • Contact Us
  • Support
Sign In
Client Portal
Tips and Tricks

Bringing your SMS contacts over to Telegram

July 23, 2025 niang Comments Off on Bringing your SMS contacts over to Telegram

Since TextIt is multi-channel, it is easy to make your bot work over SMS and chat applications like Telegram at the same time. Extending your bot to work over Telegram is also a great way to save on messaging fees. This is a short article on how you can invite your SMS contacts to use […]

Tickets

Tickets Analytics

July 23, 2025 niang Comments Off on Tickets Analytics

Tickets allow you to escalate contacts from automated flows to conversations with human Agents, meaning you can assign, respond to, and close Tickets, all without ever leaving your workspace. Here is a guide to help you set that up in just a few minutes. You may want to see how the Tickets and Agents are performing, like how many […]

Tickets

Opening a Ticket from the Contact Page

July 23, 2025 niang Comments Off on Opening a Ticket from the Contact Page

TextIt makes it easy to escalate contacts from automated flows to one-on-one communication with human agents without ever leaving your workspace via tickets. You can now open a ticket directly with a contact without first entering a flow. Here’s how: Head to the Contacts tab on the left-hand side: Then select the intended contact. On the right-hand side, […]

Tickets

Adding a TextIt Ticketing Service

July 23, 2025 niang Comments Off on Adding a TextIt Ticketing Service

TextIt makes it easy to escalate contacts from automated flows with human agents, which means your team can assign, respond to, and close tickets, all without ever leaving your workspace. You can quickly see tickets that need your attention or tickets that have yet to be assigned in the unassigned folder. Adding agents Let’s start […]

Tickets

‘Open Tickets’ Smart Group

July 23, 2025 niang Comments Off on ‘Open Tickets’ Smart Group

How can you easily identify which contacts have open tickets in order to follow up with them via a broadcast message or flow, add them to a group, or include & exclude them on triggers? We’ve made it easy by creating a default Smart Group in your contacts called ‘Open Tickets’. Within the Contacts tab, you’ll see the Open […]

Articles

Research/M&E

July 23, 2025 niang Comments Off on Research/M&E

Our instant-deploy Android Relayer and various telephony integrations enable research organizations ranging from private sector market research firms to academic institutions to understand the attitudes and behaviors of people from varying socio-economic backgrounds and difficult to reach locations. Market research firms can use the platform for quick SMS or IVR surveys to collect overnight ratings. On the […]

Articles

Using Prometheus Monitoring

July 23, 2025 niang Comments Off on Using Prometheus Monitoring

Prometheus and Grafana are popular platforms used to build dashboards. The dashboards you can build using them will let you see trends over time, spikes in usage and better understand the activity on your workspace. Prometheus works by fetching the current counts of various attributes on your workspace a few times a minute. From that data it builds […]

Troubleshooting

Why conduct a usability test?

July 23, 2025 niang Comments Off on Why conduct a usability test?

Why conduct a usability test? Now that you’ve chosen the perfect flow, you can conduct a usability test to make sure it provides a good experience for your contacts. Usability tests encourage you to focus on your contacts’ experience by assessing ease of use and learnability. This step is important – it allows you to […]

Troubleshooting

Conducting a Pilot Test

July 23, 2025 niang Comments Off on Conducting a Pilot Test

After testing your flows in the simulator, you’re ready to move to the second step in our recommended testing protocol: the pilot test. A pilot test, or “pilot,” is your first trial run; a small-scale version of your larger project, and arguably the most important step in testing your SMS program. Your SMS program will […]

Troubleshooting

Best Practices: Testing your Flows before Launching

July 23, 2025 niang Comments Off on Best Practices: Testing your Flows before Launching

Using the simulator is an excellent way to test a flow while building, but nothing beats a real-world test before you launch. Conducting test-runs with real phone numbers or social media channels will help you avoid common problems such as message content errors, flow logic mistakes, failed messages, channel connectivity issues, and much more. This is why we consider […]

Posts navigation

1 2 … 21 Next

Search

Categories

  • Articles 2
  • Campaigns 11
  • Channels 20
  • Contacts 26
  • Expressions 5
  • FAQ 14
  • Flows 55
  • Getting Started 12
  • Groups 7
  • Messages 15
  • Tickets 5
  • Tips and Tricks 1
  • Triggers 11
  • Troubleshooting 8
  • Voice IVR 9
  • Zapier 3

Recent posts

  • Bringing your SMS contacts over to Telegram
  • Tickets Analytics
  • Opening a Ticket from the Contact Page

Want to receive news and updates?


    Boost your messaging with expert RapidPro setup and support.

    Features
    • RapidPro Hosting
    • Provisionning
    • Maintenance
    • Migration
    Resources
    • Support center
    • Documentation
    • Community Forums
    • Developer API
    Company
    • About us
    • Latest news
    • Success Stories
    • Careers
    Social
    • LinkedIn
    • Facebook
    • Twitter
    • Youtube

    © RapidPro.app 2025. All Rights Reserved.

    • Terms & Conditions
    • Privacy Policy